Acting Director, Continuity Division
Office of Operations Coordination
Department of Homeland Security
Veronica M. Glass (fondly known as “Roni”) started her public and professional service working for U.S. Customs Service under Department of Treasury (now Customs and Border Protection (CBP)) before it was merged with the 24+ Components comprised of the Department of Homeland Security (DHS). During her 40+ years of federal service, she has held positions at multiple levels of project and personnel management. Her experience within the changing world of IT afforded her the unique opportunity to revitalize the CBP Continuity Program. As the Manager of CBP Continuity of Operations (COOP) Program, Ms. Glass exercised complete oversight and responsibility of not only CBP Headquarters but all of CBP’s port, airport, and border locations as it relates to COOP activities and execution.
Now, as the Acting Director of the Office of Operations Coordination for DHS, Ms. Glass is responsible for department-wide oversight, coordination, integration, and execution of continuity and continuity of government program, policy, and plans as it pertains to all threat / all hazard conditions across DHS. She has been working in the Emergency Management field (contingency planning) for over 18 years and completed certifications and training that include the Disaster Recovery Institute (DRI), FEMA and DOD Information Resource Management College (IRMC). Ms. Glass is passionate about her challenge of emergency management, working with people and championing the cause of continuity whenever and wherever she can.