Deputy Director, Continuity Division
Office of Operations Coordination
Department of Homeland Security
Veronica M. Glass (fondly known as “Roni”) started her public and professional service working for legacy U.S. Customs Service under Department of Treasury (now Customs and Border Protection (CBP)) before it was merged with the 24+ Components comprised of the Department of Homeland Security (DHS). Ms. Glass’ 38+ years of work in public service has exposed her to vast opportunities at all levels of management. Her experience with the changing world of IT afforded her the unique opportunity to be asked to help revitalize the CBP Continuity Program. As the Continuity Manager, CBP Continuity of Operations (COOP) Program, Ms. Glass had complete oversight and responsibility not only for CBP Headquarters (within the NCR) but all of CBP field port, airport, and border locations as it relates to COOP activities and execution.
Now, as the DHS Deputy Director, Continuity Division, Ms. Glass is responsible for internal department-wide oversight, coordination, integration, and execution of continuity and continuity of government program, policy, and plans as it pertains to all threat / all hazard conditions across DHS. She has been working in the Emergency Management field (contingency planning) for the last 15+ years and has taken every opportunity with the new challenges to become as informed and trained on continuity and emergency planning as possible. Ms. Glass participates in Disaster Recovery Institute (DRI) training and is a candidate Certified Business Continuity Planner (CBCP). She has completed coursework in Information Assurance (IA) and continuity planning at the Department of Defense (DoD) Information Resource Management College (IRMC), Fort McNair amongst other pertinent course work. Ms. Glass is passionate about her challenge of emergency management, working with the people she meets and championing the cause of continuity whenever and wherever she can.