Potomac Forum The Forum of Choice for Government & Industry Training Since 1982

The Forum of Choice for Government & Industry Training Since 1982

POSTPONED: Engagement Tool Kit for Managing and Supervising the Federal Workforce Training Workshop

How to improve your scores on the “Best Places to Work” Rankings: What federal executives, managers and supervisors need to know.

Thursday, March 23, 2017

**This workshop has been postponed. We are working on securing a new date.**


Keynote Speaker:


Dr. Fred Soto

Supervisory Manager for Talent Management, Employee Engagement, and Diversity

U.S. Department of Energy (DOE)


Guest Speakers:


Rebecca Ayers

Manager, Performance Management Solutions (PMS)

U.S. Office of Personnel Management (OPM)


Marcus Brownrigg

Strategic Partnerships and Communications Advisor, Office of the CEO

Corporation for National and Community Service (CNCS)


Georgia Coffey

Deputy Assistant Secretary for Diversity and Inclusion

U.S. Department of Veterans Affairs (VA)


Kay Ely

Deputy Assistant Commissioner, Office of Information Technology Category

Government Services Association (GSA)


Robert Goldenkoff

Director of Strategic Issues

Government Accountability Office (GAO)


Yvonne Jones

Director, Human Capital Issues, Strategic Issues

Government Accountability Office (GAO)


Terry Gerton

President and CEO

National Academy of Public Administration (NAPA)


Kristin McNally

Director, Office of Employee Engagement

U.S. Department of Labor (DOL)



Michelle Amante

Director of Outreach and Business Development

Partnership for Public Service


Jeff Vargas

Chief Learning Officer

Commodity Futures Trading Commission (CFTC)


Bill Valdez


Senior Executives Association (SEA)


Thursday, March 23, 2017

Meeting Location: 
Willard InterContinental Hotel

Willard Intercontinental Hotel
1401 Pennsylvania Avenue N.W.
Washington 20004
United States

Metro Center (Red, Orange, Blue Lines). Use the exit marked “12th & F Sts” to exit onto F St., then continue straight two blocks and cross 14th St.


With the change in administration and new guidance soon to be issued to agencies for managing the federal workforce, federal executives, managers, and supervisors need the tools to effectively manage employees for increased productivity, efficiency, and accountability.  Today’s federal executives, supervisors and managers must quickly learn to implement the most effective tools, with fewer resources, that will help adapt and overcome the complex challenges that accompany every new administration.


This workshop will provide you with a practical, easy to implement toolkit to help you get the most from your teleworkers and virtual employees; manage performance and conduct in today’s work environment; understand how best to manage a multi-generational workforce while enhancing employee engagement to increase mission efficacy and increase retention.

What You Will Learn: 

  • A framework of employee engagement that can be modeled across federal agencies
  • Tools for engaging a remote workforce: optimizing performance in the non-traditional work setting
  • Records management for telework and remote workers
  • Avoiding common pitfalls to managing performance and conduct in the modern workplace
  • How ethics rules apply to social media use in the workplace
  • Driving positive change by turning federal survey results into real actions that help cultivate an inclusive culture designed to retain top talent and optimize employee potential
  • Techniques for improving your agency’s annual FEVS scores
Why You Should Attend: 

  • Learn proven management strategies to demonstrate return on investment, cost savings and enhanced management efficiencies from effective telework and other non-traditional work arrangements
  • Understand how to interpret the survey results from federal agencies who have improved their FEVS scores and increased telework program goals and objectives from year after year
  • Implement effective records management protocol and ethics rules for the modern, mobile workforce
  • Build your toolkit for creating a customized employee engagement strategy in your own organizations that will sustain and improve your FEVS scores year after year
Who Should Attend: 

  • Federal executives, managers, and supervisors who want to improve employee engagement
  • Federal executives, managers, and supervisors who want to improve their agency "Best Places to Work" ratings and their Federal Employee Viewpoint Survey (FEVS) results
  • Federal supervisors and managers who care about fostering engaged teams in traditional and non-traditional work settings
  • Federal HR practitioners, Chief Learning Officers, and anyone responsible for implementing agency telework programs, employee engagement, and FEVS survey action planning
  • All supervisors, managers, and staff who want to implement new tools and techniques for effective management
  • Communications practitioners responsible for leading internal communications campaigns

Lecture, guest speakers, and practical exercises.


Please Note: This program is being scheduled NOW based upon calls from agencies to conduct this workshop to help federal executives, managers and supervisors navigate impending changes for effective management of the federal workforce.


Additional government panel members are being confirmed. Additional speakers will be confirmed within the next few days. We do not list “invited” speakers – only confirmed speakers.




Registration and Continental Breakfast




Art Chantker, President, Potomac Forum


Morning Keynote


Dr. Fred Soto, DOE


Morning Panel: What Federal Managers Need to Know to Effectively Manage the Federal Workforce in the New Administration

Learn about the most innovative government practices that are being advocated to help strengthen the ranks of the federal workforce all the way through the Senior Executives Association. This panel will highlight:

  • Best practices to bring the right people with the right sets of skills into governmentHow to design a high-performing and accountable workforce to deliver optimal services to the American people
  • The importance of developing leaders who can engage and inspire the federal workforce



Mika Cross, Federal Workplace Expert



Robert Goldenkoff, GAO

Terry Gerton, NAPA

Bill Valdez, SEA


Refreshment Break


How to Cultivate a Culture of Workplace Inclusion and Why It Matters

  • Learn how to build a systemic approach for increasing employee engagement through creating a culture of inclusion
  • Identify ways to monitor and measure your agency’s contributions to fostering an inclusive workplace;
  • Understand the underpinnings of cultural inclusion and practical steps you can take to build a culture of inclusion and engagement


Georgia Coffey, VA


Lessons from the Federal Employee Viewpoint Survey to Help You Increase Your Rankings on the Best Places to Work List

Identify how you can adopt promising practices from agencies that are achieving increased FEVS scores and overall engagement rankings from year to year and learn how to make your agency enhance its rankings on the Best Places to Work List.


Michelle Amante

Partnership for Public Service


Working Luncheon

Students are presented with a topic to be discussed at lunch. Led by Rebecca Ayers, OPM.



Afternoon Panel: Results Oriented Management and the 21st Management Skills Required in Today’s Flexible Work Environment

This afternoon panel of thoughts leaders and peer experts will identify how you can:

  • Develop high performing virtual teams by leveraging telework and other flexibilities
  • Use technology to minimize disruption and enhance your day-to-day business operations
  • Overcome morale issues when restructuring office space
  • Adopt promising practices from across the Government to effectively manage a modern, mobile workforce



Mika Cross, Federal Workplace Expert



Rebecca Ayers, OPM

Yvonne Jones, GAO

Kay Ely, GSA


Managing the Multi-Generational Workforce

  • Understand the general characteristics and drivers of the four generations currently in the workplace.
  • Identify ways to increase generational competence and improve intergenerational communication.
  • Build upon the preferences of each generation to optimize high performing teams in the Federal workplace



Jeff Vargas, CFTC

3:00pm Refreshment Break

Recruitment and Retention: Promising Practices and the Changing Dynamics of Public Service

Agencies are now focused on developing leaders who can help create a work environment in which employees want to establish careers rather than merely have jobs.

A significant part of developing employee satisfaction and loyalty begins at the top, with senior officials who are able to:

  • Ensure that employees from all backgrounds feel accepted, respected, and fairly treated
  • Provide the support and opportunities employees need to reach maximum potential
  • Hold managers accountable when employees leave the agency due to lack of EEO or MSPB compliance or the lack of effective management



Mika Cross, Federal Workplace Expert



Marcus Brownrigg, CNCS

Kristin McNally, DOL

Kevin Richman, GSA (invited)

4:30pm Wrap up and Summary
4:45pm Workshop Adjourns


**Agenda subject to change**

Registration Information: 

  Early Bird Registration Fee AFTER 5:00pm MARCH 3RD
Government Employees:
(Federal, State or Local Government Issued ID)
 $ Now $695 
Special Reduced Rates in Support of Government Budget Reductions
 $ $795
Industry and Contractors:
(Including contractors on-site and in direct support of government agencies).
 $ Now $795
($___ = ___% Registration Fee Reduction)
 $ $895


Team “Learn Together” Rate:

2nd  person (and all other subsequent group members) from the same office receives an additional $100 reduction off their registration.


Registration Includes: Presentations, Workshop Notebook, Continental Breakfast, All Day Refreshments and Hosted Luncheon

Keynote Speaker: 

Dr. Fred Soto

Supervisory Manager for Employee Engagement, Diversity and Veterans Outreach

Office of Energy Efficiency and Renewable Energy

U.S. Department of Energy


Dr. Fred Soto is a widely acclaimed strategist, innovator and leader of projects to improve people, process, and performance. He brings interdisciplinary expertise and seasoned experience in the areas of employee engagement, human capital, talent management, process improvement, diversity, and organizational transformation.  Dr. Soto was invited by former Office of Personnel Management (OPM) Director John Barry to instruct and guide his innovation: The Five Conversations: How leaders Release the Potential of People. One senior leader described the Five Conversations as “the Rosetta stone for employee engagement”!  During his detail at OPM he also served on the team that developed the “People and Culture” recommendations for the Presidents Management Council. 


 Dr Soto is a multi-published author in the fields of Diversity, EEO and Strategic Leadership and has authored over 50 motivational presentations and several innovations to improve employee engagement. Dr. Soto holds a Doctorate in Strategic Leadership from Regent University School of Global Leadership and Entrepreneurship.  He also holds a Master of Science degree in Human Resource Management.  He has completed the Cornell University, Advanced Diversity Practitioner Certification and holds certifications in Equal Opportunity Management and Organizational Effectiveness.  He is a licensed martial arts instructor and was inducted into the Florida Martial Arts Hall of Fame.  Other accomplishments include being awarded a Lifetime Achievement Award for International Diversity Leadership and Training Excellence.  Dr. Fred Soto can be found on LinkedIn.


Scope and Awards: With thirty years of hands on diversity and strategic leadership experience, Dr. Soto has helped hundreds of executives, organizations and over a half million people to enhance their potential!  Dr. Soto is an Army Veteran whose awards include The Commander's Award for Excellence, Commanders Award for Civilian Service, The Superior Civilian Service Medal, The Meritorious Service Medal, Two Army Commendation Medals,  Commissioner's Task Force Award, a Lifetime Achievement Award and numerous certificates and commendations from community and advocacy organizations.

Guest Speakers: 

Robert Goldenkoff

Director, Strategic Issues Team

Government Accountability Office (GAO)



Robert Goldenkoff has over 25 years of federal program evaluation experience. Currently he is a Director on GAO’s Strategic Issues team where he leads reviews of government-wide civil service reforms, as well as ways of improving the cost-effectiveness of the federal statistical system. He is also an adjunct faculty member of GAO’s Learning Center. Outside of GAO, Robert serves on the Advisory Board of the George Washington University’s Trachtenberg School of Public Affairs and Public Administration, and his articles on management, science policy, and other subjects have been published in Technology Review, Government Executive, Policy Studies Journal, The Public Manager, and Public Administration Review. He received his B.A. (political science) and Master of Public Administration degrees from the George Washington University, and was a Presidential Management Fellow.

Terry Gerton

President and CEO

National Academy of Public Administration

Terry Gerton was named President and CEO of the National Academy of Public Administration in January 2017. The Academy is an independent, non-profit, and non-partisan organization, chartered by Congress to assist government leaders in building more effective, efficient, accountable, and transparent organizations.


Ms. Gerton brings to the Academy nearly 12 years in the Senior Executive Service as a career member and as a political appointee, and 20 years of service as an active duty Army officer. She has a broad range of experience in all aspects of public service management, and her expertise has been recognized with both the Distinguished and the Meritorious Presidential Rank Awards.


Most recently, Ms. Gerton served from June 2013 to January 2017 as the Deputy Assistant Secretary for Policy for the U.S. Department of Labor Veterans’ Employment and Training Service where her work helped drive the national veteran unemployment rate to its lowest in eight years. While at Labor, she also led the Department’s Center for Faith-based and Neighborhood Partnerships.


Prior to joining DoL, Terry spent 2 years as a Vice President at The Cohen Group, a Washington, DC consulting company. From 2003-2011, she served for eight years as a member of the Senior Executive Service in the Department of Defense. In her last position there, she was the Executive Deputy to the Commanding General of Army Materiel Command where she was responsible for the daily operations of over 70,000 civilian and 1,500 military employees around the world. Prior to that, she served as AMC's financial controller for three years. She also served in the Office of the Secretary of Defense, Program Analysis and Evaluation where she was responsible for executing all aspects of the development of the OSD Future Years Defense Plan and submitting the plan to Congress.


Ms. Gerton's twenty years of military service included a variety of staff and leadership positions, including the Executive Officer for the Army's largest battalion (a 1200-soldier corps support maintenance battalion at Fort Hood), Professor of Economics at the United States Military Academy, and Company Commander of a 300-person direct support maintenance company in Germany.


Ms. Gerton graduated from the United States Military Academy and earned an MBA from Duke University. She earned the Distinguished Presidential Rank award in 2011 and the Meritorious Presidential Rank award in 2008. She also received the Decoration for Exceptional Civilian Service in 2011.

Georgia Coffey

Deputy Assistant Secretary

U.S. Department of Veterans Affairs

Georgia Coffey was named Deputy Assistant Secretary for Diversity and Inclusion in the Department of Veterans Affairs (VA) in September 2008. As Deputy Assistant Secretary, Ms. Coffey serves as the Chief Diversity Officer for the second largest Department in Federal Government, and principal advisor to the Secretary and Assistant Secretary on equal employment opportunity (EEO), workforce diversity and workplace inclusion issues. She has over 25 years of EEO, diversity and inclusion (D&I), and dispute resolution experience in the public and private sectors.


Since joining the VA, Ms. Coffey has served as a catalyst for change in VA and government-wide. Under her leadership, VA has implemented cutting edge programs including creating its first Diversity and Inclusion Strategic Plan which served as a model for the Federal Government D&I Strategic Plan; standing up VA’s first Diversity Council and creating the framework for Federal Government’s first Diversity and Inclusion Council; implementing standardized EEO, D&I, and Conflict Management training and performance standards for managers and supervisors; issuing a consolidated EEO, D&I, No FEAR & Whistleblowing Protection Policy; and developing innovative new metrics—the VA Diversity Index and Inclusion Index—that have been recognized government-wide. Ms. Coffey restructured the office she currently heads—the Office of Diversity and Inclusion—into a model for the Federal D&I community.


Prior to joining VA, Ms. Coffey served as the Director of EEO and Diversity Management and Acting Assistant Commissioner for Management for the U.S. Food and Drug Administration where she implemented similar first-time EEO and diversity initiatives. She is a contributing author to “Inside the Minds: Implementing a Successful Human Resources Strategy,” and prolific public speaker on diversity and inclusion issues facing the nation, addressing audiences at such esteemed venues as the U.S. Equal Employment Opportunity Commission National Conference, The Conference Board, Society for Human Resources Management, the Brookings Institute, and many others. A nationally recognized thought leader, Ms. Coffey was recently honored to be featured on the cover of Diversity Executive Magazine (Nov/Dec 2013 issue).


Ms. Coffey earned her Bachelor's Degree in psychology from the University of Maryland, a Master's Degree and completed Doctoral coursework in education from American University, and a Certificate in EEO Studies from Cornell University's School of Industrial and Labor Relations.

Bill Valdez


Senior Executives Association

Bill Valdez was appointed SEA President in September, 2016. Since his retirement from Federal service as a career Senior Executive in July 2014, Mr. Valdez has provided expert consulting services to major international corporations and governments in energy, environment and science/technology policy, serving as Principal at Deep Water Point, LLC, and Senior Vice President at The Consultants International Group, Inc.


Mr. Valdez's career with the Department of Energy spanned over 20 years. He has extensive knowledge in the areas of R&D portfolio analysis and and evaluation, grid security and regulatory policies, energy/environmental technologies and policies, small business development, supply chain analysis, science and engineering workforce development, budget planning, diversity and equal opportunity issues, science policy, human capital processes and policies, procurement processes and policies, corporate and strategic planning, and contract management.


Mr. Valdez held the positions of Acting Director, DOE Office of Economic Impact and Diversity; Director of Business Services, Office of Energy Efficiency and Renewable Energy; and Director of Planning and Analysis, and Director for Workforce Development within DOE’s Office of Science. evaluation, grid security and regulatory policies, energy/environmental technologies and policies, small business development, supply chain analysis, science and engineering workforce development, budget planning, diversity and equal opportunity issues, science policy, human capital processes and policies, procurement processes and policies, corporate and strategic planning, and contract management.


Mr. Valdez is an Adjunct Faculty at American University’s School of Public Affairs, where he specializes in Federal government evaluation and strategic planning and is co-editing “The Handbook of Federal Government Leadership and Administration” to be published in 2017. He also serves on the board of directors and scientific advisory committees of non-profit and for-profit organizations, such as YEDF, I-Com, LaborVoices, Fuelcor and ipCrossing.


In addition, Mr. Valdez was co-chair of the National Science and Technology Council’s Science of Science Policy Interagency Working Group from 2005-2014. Mr. Valdez was awarded the Presidential Rank Award (Meritorious) in 2007, was elected as a Fellow of the American Association for the Advancement of Science in 2006, and was elected to Senior Executive Association’s Board of Directors in 2005 and served as Chairman from 2011-13.


Prior to working at DOE, Mr. Valdez worked as a Senior Project Manager in private industry where he provided strategic planning services to Asian and European multinational corporations.


Mr. Valdez received a Bachelor of Arts from the University of Texas and his Master of Arts in International Economics and Energy Policy from the Johns Hopkins School of Advanced International Studies.

Rebecca S. Ayers, PhD

Manager, Performance Management Solutions (PMS),

U.S. Office of Personnel Management (OPM)


Rebecca S. Ayers serves as the manager for Performance Management Solutions (PMS) in the U.S. Office of Personnel Management (OPM).  PMS provides reimbursable solutions to Federal agencies to address individual and organizational performance matters necessary to properly create and sustain a healthy and effective results-oriented culture.  She is also the Program Manager for USA Performance, OPM’s automated performance management system. She has managed consulting work and performance management projects for the Departments of Defense, Homeland Security, Air Force, Health and Human Services, and numerous other independent agencies. Prior to this position she served as the Strategic Planning and Performance Manager for HR Solutions, the reimbursable divisions of OPM, and was responsible for organizational strategic and business planning and execution and performance management and evaluation. 


Rebecca has facilitated and worked with both public and nonprofit organizations to identify organizational goals, develop strategic plans, and implement performance management systems. She regularly presents at professional and academic conferences on performance management and strategic planning best practices and latest trends and research. She began her Federal career as a Presidential Management Fellow at OPM where she managed workforce and succession planning projects for other Federal agencies. 


Rebecca’s leadership in the development of USA Performance was recognized by a Government Computer News’ Rising Star award in 2014. USA Performance also won the NextGov Bold Award and People’s Choice award in 2014 for creativity and courage for driving advancement in government. Her leadership in the community and in the Federal Government was recognized by the Triangle Business Journal’s 40 under 40 Leadership award in 2015. Rebecca is currently the President-Elect for the Junior League of Raleigh.


Rebecca holds a bachelor’s degree in Foreign Affairs from the University of Virginia and a Masters of Transatlantic Studies from the University of Bath, England. She completed her Ph.D. in Public Administration at North Carolina State University where her research included public management, performance management, and strategic planning.  Her recent research examines the importance of goal alignment in Federal agency performance appraisal programs and program performance.  She is also teaching the Public Organizational Behavior class in the Masters of Public Administration program at North Carolina State University.


Rebecca is a fulltime teleworker with OPM and resides just outside of Raleigh, NC.

Jeff Vargas

Chief Learning Officer

& Director of the Office of Talent Management and Leadership Development

Commodity Futures Trading Commission


Jeffrey Vargas is the Chief Learning Officer and the Director of the Office of Talent Management and Leadership Development for the Commodity Futures Trading Commission. 


He is responsible for ensuring that CFTC employees have the necessary technical, managerial and leadership skills to effectively overseeing the 600 trillion dollar swaps, options and futures financial marketplace.


Jeff is known for his ability to cultivate a culture of learning. Of note, in the last few years Jeff and his team have completed a number of cutting-edge learning initiatives including: the creation of a 20 course customized peer-to-peer learning program, called the Commission Learning Circles; building and deploying an in-house elearning program that has saved the Commission thousands of dollars, hosting 45 plus internal technical financial marketplace focused workshops, and deploying a best-in-class, 360 assessment and executive coaching program. 


Prior to joining the CFTC Jeff served as the Chief Learning Officer for the National Nuclear Security Administration (NNSA) where he provided the strategic learning vision for the 4000 NNSA employees who have responsibility for overseeing the Nation’s nuclear weapons complex.


Jeff also spent more than a decade in the United States Department of Energy (DOE), where he work on strategic human capital management, training, recruitment and diversity issues, working directly with the Office of the Secretary of Energy and DOE’s senior management team.


Jeff is a researcher, author and nationally sought after speaker on the subject of intergenerational trust, understanding generational differences, and building generational synergy.  Since 2005 he has spoken at more than 60 agencies on this issue and has connected with more than 8000 federal employees.  He is a passionate generational evangelist who works to help organizations identify ways to improve their communication and cross-generational engagements.


He received his undergraduate degree in Economics from the University of Maryland, and later went on to complete a graduate program in learning and development at Georgetown University.  Jeff is a believer in continuous learning and in April 2015, he graduated from the Federal Executive Institute in Charlottesville, Va.

Kay Ely

Deputy Assistant Commissioner, Officer of Information Technology Category


Kay T. Ely is the Deputy Assistant Commissioner for the Office of Information Technology Category (ITC) in GSA’s Federal Acquisition Service (FAS). The Federal Acquisition Service provides buying platforms and acquisition services to Federal, State and Local governments for a broad range of items from office supplies to motor vehicles to information technology and telecommunications products and services. As an organization within FAS, ITC provides access to a wide range of commercial and custom IT products, services and solutions.


In her current role as Deputy Assistant Commissioner, Ms. Ely supports the ITC Assistant Commissioner in managing the largest fee-for-service information technology (IT) procurement and services operation in the U.S. government. Ms. Ely shares responsibility for leading a highly-skilled and diverse workforce that manages more than 7,000 contracts, providing access to relevant and timely IT and telecommunications products, services and solutions to defense and civilian agencies, as well as to state, local and tribal governments.

Marcus Brownrigg

Federal Human Capital Expert

Strategic Partnerships and Communications Advisor, Office of the CEO

Corporation for National and Community Service (CNCS)

Marcus Brownrigg is a recognized Federal Human Capital Expert and seasoned speaker across industry and government. He is an instructor for the U.S. Office of Personnel Management (OPM), Center for Leadership Development and has extensive experience in developing and implementing training on employee and labor relations, as well as managing performance and conduct in the workplace. 


In addition to his public speaking as a Human Capital expert,  Marcus currently serves as the Director of Program Impact and Operations for AmeriCorps VISTA (Volunteer in Service to America) at the Corporation for National and Community Service (CNCS), a federal agency that helps more than 5 million Americans improve the lives of their fellow citizens through service by working hand in hand with local partners, and tapping the ingenuity and can-do spirit of the American people to tackle some of the most pressing challenges facing our nation.  Prior to joining CNCS he served as the Deputy Director for the Center for Faith-Based and Neighborhood Partnerships at the United States Department of Agriculture (USDA) where he managed USDA’s “My Brother’s Keeper” portfolio in response to a White House initiative. Prior to this he served as the Pathways Program Senior Advisor to USDA's Chief Human Capital Officer. In this capacity he was responsible for providing the overall management and administration of USDA Pathways Programs and served as liaison between the U.S. Office of Personnel Management (OPM) and USDA Mission Area Human Resources Directors (MAHRD's). Prior to this role, Mr. Brownrigg served as USDA's Office of Human Resource Management's (OHRM) Chief of Departmental Human Resources Operations Branch.


In 2012, he served as the Special Assistant to the Associate Deputy Assistant Secretary for Human Resources at the Department of Veterans Affairs while on a six month detail as part of the Senior Executive Service candidate development program (SESCDP). He has also held multiple leadership positions at USDA's Food, Nutrition and Consumer Services (FNCS) from 2003 to 2010. Prior to his positions at USDA, he worked at DC Department of Human Services, U.S. Social Security Administration, U.S. Department of Health and Human Services, and AmeriCorps. He entered into federal service in 1998 as a Presidential Management Fellow. He received his BA and MPA from Auburn University and he is a graduate of American University's Key Executive Leadership Certificate Program and a graduate of USDA’s SESCDP.

Kristin McNally

Director, Office of Employee Engagement

Office of the Assistant Secretary for Administration and Management

U.S. Department of Labor

Kristin leads the U.S. Department of Labor’s (DOL) new Office of Employee Engagement, created as part of the Secretary’s vision to continue implementing culture change initiatives in the areas of Training and Development, Diversity and Inclusion, Flexibility, and engagement data analysis.

Kristin previously led Human Capital and Engagement Strategic Communications for the Bureau of Engraving and Printing (BEP), U.S. Department of the Treasury, including promotion of BEP’s Human Capital Strategic Plan and longstanding Best Place to Work efforts. While at BEP, Kristin managed the Center for Excellence (Training, Development and Work-Life) and the Performance Management/Benefits Division within the Office of Human Resources. She was also BEP’s first Work-Life Coordinator and helped to establish the Bureau’s Coaching and Mentoring Program.

Prior to joining BEP, she consulted for the U.S. Department of Defense at Booz Allen Hamilton and the Center for Organizational Excellence and managed Corporate Partnerships at the Boston College (BC) Center for Work & Family while earning her MBA at BC’s Carroll School of Management. Kristin’s active engagement and leadership in the work-life field includes being Chair of the WorldatWork Work-Life Advisory Council and a Steering Committee Member for the Greater Washington Work-Life Network.

Kristin is an energetic mom to two young daughters and loves to ski and participate in triathlons among other athletic pursuits.


Mika J. Cross

Federal Workplace Expert

Mika Cross is a widely acclaimed human capital expert, speaker, strategist and innovator specializing in interdisciplinary expertise in the areas of innovative global workplace initiatives, culture change, strategic communications, knowledge management, next generation/future workplace predictions, performance and talent management, employee engagement, employee and labor relations, diversity and inclusion. Her two decade career in public service includes assignments throughout the United States Intelligence Community and all across the Federal government. She is a veteran of the Unites States Army, having served as both an enlisted soldier and commissioned officer.


Mika is highly regarded as a thought leader for transformational workplace practices and is regularly featured as a professional speaker and teacher at numerous industry and government-wide venues.  She is a regular guest on the ABC News Channel 8, nationally broadcast TV show, Government Matters in her capacity as a Federal Workplace Expert. On behalf of the White House and the National Security Council (NSC), the Office of Management and Budget (OMB) invited Mika to contribute to the “Workforce of 2020” work group as a component of the joint-led task force to develop a new business model for vetting current and future Federal employees into positions of national security.


Mika has worked in partnership with Office of Personnel Management (OPM) on behalf of the White House Council on Women and Girls and the Federal Women’s Program, to design innovative learning programs to help strengthen competencies for Work/Life, Diversity, Inclusion and Human Resources professionals from across the government. She has led several workforce transformation initiatives resulting in winning the organizations she has worked for numerous industry awards- the most recent being USDA named on the Forbes 500 Best American Workplace rankings in March 2015.


The Senior Executives Association (SEA) asked Mika to serve as the Vice-Chair for its new Governance and Innovation, Community of Change initiative.  As a volunteer, she served as the Government Chair for the Evolving the Workforce Community of Interest (COI) as part of the American Council for Technology-Industry Advisory Panel (ACT-IAC) and in 2016 was appointed to the Executive Board for the Association of Federal Information Resource Management (AFFIRM) as the liaison to the Federal Human Resources community.


You can follow her on Twitter @Mika_Cross or find her on Linkedin for more information.

Cancellation Policy: 

Confirmed registrations who cancel within 3 business days of the program will be subject to a $250 cancellation fee. Registrations cancelled after the program starts are subject to the full registration fee. Substitutions can be made at any time. In the event a particular training workshop is cancelled, the liability of Potomac Forum, Ltd is limited to refund of any prepaid registration fee.

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