Potomac Forum The Forum of Choice for Government & Industry Training Since 1982

The Forum of Choice for Government & Industry Training Since 1982

NEW DATE: Beyond the Basics: Managing Performance and Conduct in the Modern Federal Workplace and How to Meet the Requirements of Executive Order 13781 Training Workshop

What Federal Executives, Managers, and Supervisors Need to Know to Succeed in Implementing Workforce Accountability and Effective Performance Management Improvements for Their Agencies.

Wednesday, September 27, 2017

We are announcing this workshop and opening for registration now while our outstanding government speakers are undergoing their agency approval process. Their names will be listed as soon as approved .


We are accepting “Early Bird” reduced fee registrations now.




Wednesday, September 27, 2017

Meeting Location: 
Willard InterContinental Hotel

Willard Intercontinental Hotel
1401 Pennsylvania Avenue N.W.
Washington 20004
United States

Metro Center (Red, Orange, Blue Lines). Use the exit marked “12th & F Sts” to exit onto F St., then continue straight two blocks and cross 14th St.


The President issued an Executive Order (EO) on March 17, 2017 which emphasizes the need to maximize employee performance by better managing poor performance and conduct and ensuring transparency in the Performance Improvement Process (PIP). This Potomac Forum Training Workshop for Government will provide information for Agency Executives, Managers and Staff to meet the long term requirements for workforce accountability and performance management efforts in response to the EO.


Experienced Human Capital Executives and Leadership Experts will share their insight and experience in developing and implementing long-term and near-term workforce management practices that will help attendees understand how best to improve performance, increase accountability and reduce costs.


This workshop will provide you with practical, easy to implement tools and resources to help you achieve the best results for managing performance and conduct in the workplace to achieve the goals of E.O. 13781 while enhancing employee performance to increase mission efficacy and increase retention.  



What You Will Learn: 

  • Understand how to quickly differentiate between employee performance and conduct issues and what you need to know to quickly address employee discipline and/or termination;
  • Identify the competencies needed as a successful supervisor to maximize employee performance and how to avoid common pitfalls to managing performance and conduct in the modern workplace.
  • Know where to find practical support, assistance and resources to effectively deal with performance and conduct issues in the workplace;
  • Adopt promising practices that drive positive outcomes by leveraging the Federal Employee Viewpoint Survey Results into actionable steps to cultivate an inclusive, high-performing culture designed to retain top talent and maximize employee potential and performance.  
Why You Should Attend: 

  • Maximize employee performance by focusing on concrete steps to increase performance and effectively deal with poor performers;
  • Optimize employee recognition programs designed to recognize, reward and retain top performers;
  • Build your toolkit for cultivating a culture of engagement and accountability designed to achieve enhanced organizational and individual performance
Who Should Attend: 

  • Federal supervisors and managers
  • Federal HR practitioners and anyone responsible for implementing Agency restructuring plans;
  • Federal employees or members of employee affinity groups;
  • Communications practitioners responsible for leading change management and internal communications campaigns.

Lecture, Guest Speakers and Practical Exercises




Registration and Continental Breakfast



Art Chantker, President, Potomac Forum



Morning Keynote




Effective Employee Accountability and Performance Management Strategies:  In this session, participants will learn:

  • How to design and implement the most effective performance management tactics
  • Accountability strategies for managing the performance of a modern, mobile workforce
  • Impact of effort, performance, and rewards through implementing an effective performance management strategy



Refreshment Break



Performance vs. Conduct and Mixed Cases:  Participants will learn to identify the difference between poor performance and poor conduct and what options are available for them to immediately address and correct them. They will also cover:

  • How to differentiate between performance and conduct issues in the workplace;
  • Examples and best practices for records management and documentation;
  • Fundamentals of progressive discipline and how to initiative a Performance Improvement Plan when necessary;
  • How to make the best use of an employee’s Probationary Period and what to do with a poor performer.


12:00pm Hosted Networking Lunch- Case Study Discussion

Rewarding and Sustaining High Performing Employees

  • Learn to align individual performance with organizational results
  • Understand what the future federal workforce needs to optimize performance and accountability
  • Introduce innovative practices to drive more effective workforce planning and employee development strategies



Effective Employee Engagement and Successful Workforce Support Measures During Times of Change

  • Learn the lessons learned and best practices implemented from Agencies who have significantly increased their scores on the FEVS and what areas they are now focused on moving forward to encourage a performance based culture
  • Hear how effective partnerships among labor and special interest/affinity groups help affect positive culture change
  • Understand how ongoing data and reporting, effective communication strategies and leadership accountability helps move the needle to create a performance based culture focused on results



Refreshment Break



Managing Performance and Conduct in the Modern Workplace-

  • The three big things that every agency should emphasize in order to increase employee accountability
  • Practical and easy tools for quickly addressing and resolving performance and conduct issues in the workplace
  • Documentation requirements for effectively addressing poor performers in the workplace and how to start the Performance Improvement Process (PIP)



Panel 4: Promising Performance Management Practices with Open Q&A to Follow

A panel of highly regarded human capital experts will discuss their collective experience, lessons learned and highlights to help agencies:

  • Understand the implications of and how to select the right workforce restructuring tools to meet their Agency’s objectives (VERA/VSIP; RIF; Attrition)
  • Plan for and prepare to implement a results oriented workforce reshaping operation
  • Consider the critical elements for creating effective short and long-term workforce reshaping plans and strategy.


Moderator: Mika Cross, Federal Workplace Expert



Final Q&A/Final Remarks/Workshop Adjourns



Registration Information: 

  Early Bird Registration Fee AFTER AUG. 18
Government Employees:
(Federal, State or Local Government Issued ID)
Now $695 
Special Reduced Rates in Support of Government Budget Reductions
Team Rate: Send a team to learn together. Register two or more employees from the same office at the same time and the second person onwards registers at $200 off the current rate.
Industry and Contractors:
(Including contractors on-site and in direct support of government agencies).
Now $795

Registration Includes: Presentations, Workshop Notebook, Continental Breakfast, All Day Refreshments and Hosted Luncheon


Mika J. Cross

Federal Workplace Expert


Mika J. Cross is a seasoned Workplace Transformation Strategist specializing in innovative global workplace initiatives, culture change, strategic communications, knowledge management, next generation/future workplace predictions, mobility and flexible work policy, diversity, inclusion and employee engagement.  Her 18-year career in public service includes assignments throughout the United States Intelligence Community and across the Federal government.  She is a veteran of the Unites States Army, having served as both an enlisted soldier and commissioned officer. 


Mika is highly regarded as a thought leader for flexible and transformational workplace practices and is regularly featured as a professional speaker at industry conferences and events. On behalf of the White House and the National Security Council (NSC), the Office of Management and Budget (OMB) invited Mika to contribute to the “Workforce of 2020” strategy session as a component of the joint-led task force to develop a new business model for vetting current and future Federal employees into positions of national security. Mika was invited to speak at the House Smart Contracting Caucus roundtable on Telework and Mobility, by Co-Chairmen Gerry Connolly and Rob Wittman.  She has also worked in partnership with Office of Personnel Management (OPM) on behalf of the White House Council on Women and Girls and the Federal Women’s Program, to design innovative learning strategies to help align Work/Life, Diversity, Inclusion and Human Resources professionals from across the government to share strategic vision and value for integrating a flexible and supportive workplace. 


In 2014, Mika was selected as a President’s Management Council (PMC) Interagency Fellow at OPM and worked on government-wide projects affecting culture and process change. As a component of the President’s Second Term Management Agenda sub-goal on People and Culture, she helped create an online Employee Engagement Community of Practice (eCOP) within OPM’s interactive dashboard (the Unlocking Federal Talent data tool at unlocktalent.gov).  The eCOP is targeted for Senior Executive Management to help Federal agencies collect and use data to create a more engaged workplace. She also has led several workforce transformation initiatives resulting in winning the organizations she has worked for numerous industry awards- the most recent being USDA named on the Forbes 500 Best American Workplace rankings in March 2015.


Mika has led the strategic communications and initiatives capability for the Defense Intelligence Agency (DIA), Federal Housing Finance Agency (FHFA) and currently does so for the Department of Labor, Veterans’ Employment and Training Service (DOL VETS.)  Mika was awarded the Fed50 “Most Inspiring Up-and-Comer” award, the Federal News Radio “Causey Award” as well as a Next Gen Gov public service award. In 2013 she was named a ‘Work-Life Rising Star’ by WorldatWork’s Alliance for Work-Life Progress.    She currently serves as Government Chair of the Human Capital Shared Interest Group (HC-SIG) for the American Council for Technology-Industry Advisory Panel (ACT-IAC) and as a Board member for WorldatWork’s Alliance for Work/life Progress (AWLP.) 

Cancellation Policy: 

Confirmed registrations who cancel within 3 business days of the program will be subject to a $250 cancellation fee. Registrations cancelled after the program starts are subject to the full registration fee. Substitutions can be made at any time. In the event a particular training workshop is cancelled, the liability of Potomac Forum, Ltd is limited to refund of any prepaid registration fee.

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