Potomac Forum The Forum of Choice for Government & Industry Training Since 1982

The Forum of Choice for Government & Industry Training Since 1982

Enterprise Risk Management (ERM) in Government Training Workshop II - OMB Circular A-123: Beyond Compliance

What federal executive, managers, and front line practitioners need to know to incorporate the updated OMB Circular A-123 requirements that define management's responsibility for internal control with an emphasis on integrating enterprise risk management (ERM) in FY 2017 and beyond

Thursday, May 25, 2017

On-site registration will be available at the Willard. Online registration is now closed.

Confirmed Speakers

Keynote Panel:


Dr. Karen Hardy

Deputy Chief Risk Officer

U.S. Department of Commerce (DOC)

Former risk management policy senior advisor to the Office of Management and Budget (OMB)


Ken Phelan

Chief Risk Officer (CRO)

U.S. Department of the Treasury


Guest Speakers:


Rex Booth

Deputy Chief Information Security Officer

Pension Benefit Guaranty Corporation (PBGC)


Alexis Wales

Branch Chief, Cybersecurity Governance

Federal Network Resilience

Office of Cybersecurity and Communications

U.S. Department of Homeland Security (DHS)


Javier Lopez, MSA


Division of Management Assurance
Office of the Assistant Secretary for Preparedness and Response
U.S. Department of Health and Human Services (HHS)


Jarvis Rodgers

IT Audit Director

Office of Inspector General (OIG)

U.S. Department of Health and Human Services (HHS)


Larry Koskinen

Chief Risk Officer

U.S. Department of Housing and Urban Development (HUD)


Nicole Puri

Risk Management Officer

Pension Benefit Guarantee Corporation (PBGC)


Mike Howe

Risk Management & Program Integrity Program Manager

National Science Foundation (NSF)




This workshop is for government employees only to permit candid discussion. Press and industry are not permitted.


Thursday, May 25, 2017

Meeting Location: 
Willard InterContinental Hotel

Willard Intercontinental Hotel
1401 Pennsylvania Avenue N.W.
Washington 20004
United States

Metro Center (Red, Orange, Blue Lines). Use the exit marked “12th & F Sts” to exit onto F St., then continue straight two blocks and cross 14th St.


With the updated OMB Circular No. A-123 being issued nearly a year ago, this training is an advanced level internal control workshop focusing on what agencies and departments have done in relation to the requirements that defines management’s responsibility for internal control with an emphasis on integrating enterprise risk management (ERM) and what they plan to do going forward.   


OMB Circular No. A-123 and the statute it implements, the Federal Managers’ Financial Integrity Act (FMFIA) of 1982, are at the center of federal requirements to improve accountability in federal programs and operations. A re-examination of the existing internal control requirements, originally issued in December 2004, for federal agencies was initiated in light of the new Standards for internal control in the federal government (better known as the Green Book) issued by the U.S. Government Accountability Office (GAO) on September 10, 2014. The revised OMB Circular No. A-123 enhances the existing internal control framework to provide for stronger risk management, an enhanced governance model and improve operational efficiency.


This workshop is designed for the executive, manager, or front-line practitioner who is responsible for sustaining an effective internal controls program and who is charged in implementing the updated requirements of OMB A-123, including elements of ERM.

With limited resources, federal agencies are focused on administering internal control programs that are efficient and effective, avoiding duplication, minimizing the burden on staff, and reducing the compliance burden on the agency.  With several new requirements issued within the last two years around strengthening internal controls, risk management and fraud risk assessments, it is even more important to avoid duplication of efforts.


Participants will learn how to efficiently and effectively strengthen an internal control program while complying with the new requirements of OMB A-123, GAO Green Book, GAO Fraud Risk Assessment, and ERM.  Participants will also gain an understanding of the evolution of internal controls, learn about emerging trends and best practices, and gain an understanding of a practical approach to assessing internal controls using a Governance, Risk, and Compliance methodology. We will present very practical information about the federal government’s requirements for not only internal control programs, but mission related programs and will offer insight on integration, risk assessment, testing, and reporting. The focus of this workshop will be on efficiently meeting the updated internal control and risk management requirements in an efficient and effective way.

 Practical Information – Not Theory

What You Will Learn: 

·         Information that will help you continue to implement the updated requirements of OMB Circular A-123

·         What the 2017 risk profile deadline means and how to continue your ERM focus beyond 2017

·         How the Green Book fits into the new A-123 requirements

·         Risk Management – how much is enough?

·         GAO Fraud Guide – discussion on this requirement and how it fits into internal control reviews

·          Presentations by experts with extensive, practical experience in DoD and civilian agencies

Why You Should Attend: 

Government organizations have established internal control programs. Many are very effective and many comply with regulations but need to be more aligned with program activities to strengthen the overall internal control system. This Potomac Forum Workshop will help agencies to “raise the bar” for their Internal Control programs and convert that investment into value-added program advantage.

Who Should Attend: 

•    Financial management professionals
•    Internal controls and Risk Management Executives, Managers and and team members
•    Program management professionals with responsibilities in Managing Risk
•    Auditors
•    Risk Management and Internal controls steering committee members
•    Inspectors General and Staff
•    Chief Financial Officers and Staff
•    Chief Information Officers and Staff
•    Chief Procurement  and Acquisition Officers and Staff
•    Risk Management Staff
•    Chief Human Capital Officers, HR Managers and Staff
•    Managers, Directors and Senior Officials who have fiduciary/financial  and/or risk management responsibilities
•    Executives, Managers in Staff in functional areas who oversee, review, or have internal control and/or risk management responsibilities. 




Registration and Continental Breakfast



Welcome and Introduction


Art Chantker, President, Potomac Forum



Workshop Overview, Objectives, and Training Expectations


Wendy Morton-Huddleston, CGFM, PMP, Principal, Grant Thornton



Keynote Panel: Continuation of the ERM Playbook Principles and Strategic Thoughts

Hear from two industry trailblazers on:

  • Setting up a strategic and longer term vision of ERM
  • Framing now for the future
  • Good practices that work well
  • Fostering a risk aware culture


Moderator: Wendy Morton-Huddleston, CGFM, PMP, Principal, Grant Thornton



- Dr. Karen Hardy, Deputy Chief Risk Officer, U.S. Department of Commerce. Former risk management policy senior advisor to the Office of Management and Budget (OMB).

- Ken Phelan, Chief Risk Officer (CRO), U.S. Department of the Treasury



Refreshment Break



Government Risk Management Leaders Panel

  • Success in creating an agency risk profile
  • Where does your agency fit in the ERM maturity model?
  • Planning for FY 2018 activities


Moderator: Bobbi-Jo Pankaj, CGFM, PMP, Director, Grant Thornton



- Javier Lopez, Deputy Director, Division of Management Assurance, HHS

- Larry Koskinen, Chief Risk Officer, HUD

- Nicole Puri, Risk Management Officer, PBGC



Integrated Risk Management


Linda Miller, Director, Grant Thornton. Former Assistant Director, Forensic Audits and Investigative Services, GAO.



Working Lunch: Performance Driver Model (PDM) and ERM

  • How the PDM can help you identify the risks and issues you have for achieving the future state of ERM
  • Leveraging governance structures
  • How well-developed is ERM at your agency?
  • What has been the biggest challenge to implementing ERM at your agency?


- Denise Lippuner, CGFM, CPA, Partner, Grant Thornton



Reducing the Compliance Burden

With the recent release of the President's management agenda, there is increased focus on efficiency and maximizing the value of federal spending. This session will highlight the following key points:

  • Leveraging required compliance requirements with agency impact/benefit
  • How can your agency prioritize the allocation of resources to compliance activities?
  • Examples of creative compliance


- Mike Howe, Risk Management & Program Integrity Program Manager, National Science Foundation (NSF)

- Calandra Layne, PMP, Senior Manager, Grant Thornton


3:00pm Refreshment Break

Leveraging Information Technology Risk Management to Strengthen Enterprise Risk Management

  • Leveraging what currently exists n your IT control envionment
  • Risk management in cybersecurity
  • Bridging the gap between risk management performed today and the requirements of tomorrow
  • We have been doing risk management in IT. WHat points of integration do we have between this risk management and ERM?


Moderator: Cyndi Agloro, CISA, Senior Manager, Grant Thornton



- Rex Booth, Deputy Chief Information Security Officer, PBGC

- Alexis Wales, Branch Chief, Cybersecurity Governance, Federal Network Resilience, Office of Cybersecurity and Communications, DHS

- Jarvis Rodgers, IT Audit Director, OIG, HHS


Summary and Wrap-Up

- Were objectives met?

- Class feedback.


Wendy Morton-Huddleston, Principal, CGFM, PMP, Grant Thornton

4:30pm Workshop Adjourns


Registration Information: 

  Early Bird Registration Fee AFTER MAY 6th
Government Employees:
(Federal, State or Local Government Issued ID)
 $ $795 
Special Reduced Rates in Support of Government Budget Reductions
 $995    Now $895
Team Rate for Government: Send a government team to learn together. Register two government employees from the same office at the same time and the third person registers at $200 off the current government rate.

Registration Includes: Presentations, Workshop Notebook, Continental Breakfast, All Day Refreshments and Hosted Luncheon

Keynote Speaker: 

Dr. Karen Hardy

Deputy Chief Risk Officer

U.S. Department of Commerce


Karen Hardy is Director, Risk Management Division, and Deputy Chief Risk Officer at the U.S. Department of Commerce. Dr. Hardy provides leadership in Enterprise Risk Management, Audit Follow, and annual FMFIA requirements. Dr. Hardy is nationally recognized for her work as a change agent and was on detail to OMB for a year as a senior advisor as OMB drafted and worked through all the issues of A 123.


She played an instrumental role in advising OMB's Controller on the strategic direction of ERM implementation across government, which led to the issuance of the revised circular A-123 "Management's Responsibility for Enterprise Risk Management and Internal Control" released in July 2016. She is also a faculty member of the Brookings Institution's Executive Education Program and has led risk management discussions at the United Nations Under-Secretary-General for Management. Prior to her federal career, Dr. Hardy worked for Citibank.


Dr. Hardy authored Section 270.24 on Enterprise Risk Management in OMB Circular A-11, which formally introduced ERM in the Federal Government's performance framework. She is the first Federal employee to serve as a member of the 2015 COSO Advisory Council for ERM; and served on the Steering Committee for the U.S. Federal Government's "ERM PLAYBOOK". She is author of bestseller book “Enterprise Risk Management: A Guide for Government Professionals,” (John Wiley & Sons 2014); is a founder of the Association for Federal Enterprise Risk Management (AFERM) and Board Vice President; and founder of the Federal Interagency ERM Council in 2013.


Dr. Hardy holds a Doctorate in Organizational Leadership and Human Resource Development from Nova Southeastern University, and Masters in Business Administration. She is the recipient of two Bronze Medal Awards for superior performance from the Department of Commerce Assistant Secretary for Administration and Chief Financial Officer.

Ken Phelan

Chief Risk Officer (CRO),

U.S. Department of the Treasury


Ken Phelan joined the U.S. Department of the Treasury as its first Chief Risk Officer (“CRO”) in November of 2014.  Reporting to the Deputy Secretary, he is responsible for establishing and building Treasury’s Office of Risk Management and to provide senior Treasury and other Administration officials with analysis of key risks including credit, market, liquidity, operational, governance and reputational risks across the Department.  


Prior to joining Treasury, Ken served as the CRO for RBS Americas (RBSA) from June, 2011 to October 2014.  Before RBS, Ken was the post conservatorship CRO for Fannie Mae from 2009 - 2011, where he was responsible for Credit, Market and Operational risk across the firm.  Prior to Fannie Mae, Ken joined Wachovia in 2008 as CRO where he provided leadership for Credit, Market and Operational risk management while assisting in the transition phase of the company during its merger with Wells Fargo.  Prior to Wachovia, Ken held a variety of senior risk roles at JP Morgan, UBS and Credit Suisse in the areas of Risk Strategy Development, Loan Portfolio Management, Risk Policy and Analytics/Methodology and Model Review, Market and Credit Risk Management. 


Ken has more than 20 years of experience across risk management, capital markets and structured products.  He holds a JD from Villanova University School of Law, an MS in Economics from Trinity College, Dublin and a BS in Finance from Old Dominion University.

Guest Speakers: 

Javier Lopez, MSA


Division of Management Assurance
Office of the Assistant Secretary for Preparedness and Response
U.S. Department of Health and Human Services (HHS)


Mr. Lopez serves as the Director of Management Assurance (MA) in the Office of the Assistant Secretary for Preparedness and Response (ASPR). Javier and his team are responsible for providing reasonable assurance that ASPR can lead the nation in preventing, preparing for, and responding to the adverse health effects of public health emergencies and disasters. His responsibilities include implementing enterprise risk management and ensuring a clean audit opinion for ASPR’s internal controls over financial reporting.


Prior to joining HHS, Javier designed long-range budget plans that advanced national security as a Financial Officer for the Department of Homeland Security’s Science and Technology Directorate. As a consultant, he advised agencies on various financial management and contracts administration implementation strategies. His client successes include streamlining agency-wide business operation frameworks and enabling telecommunication connectivity to Army installations in 35 countries from locations worldwide.


In addition to his duties, Javier also serves as an Adjunct Professor of Organizational Management in Trinity University’s Graduate School of Professional Studies. He has authored executive articles and book reviews for the National Business Journal of Hispanic Research on varying topics that span across Leadership, Judgment, and Identity Branding in the Federal Sector.


Born in El Paso, Texas, he holds a Master’s of Science in Administration from Trinity University and a Bachelor of Arts in Communications and Political Science from the University of Texas at El Paso.

Larry Koskinen

Chief Risk Officer

U.S. Department of Housing and Urban Development (HUD)


Larry Koskinen has served the public interest for nearly forty years through executive positions in the federal government, commercial professional services firms, and non-profit organizations, both within the United States and abroad. He is a member of the Federal Senior Executive Service, and is currently serving as Chief Risk Officer at the United States Department of Housing and Urban Development. He recently led the Business Transformation Team for New Core, HUD’s administrative shared services partnership with the Treasury Administrative Resource Center, and led the project team that developed the government-wide playbook for federal shared services adoption. Prior to joining HUD, he served as an executive in the federal Inspector General community, managing analytics, finance, human capital, information technology, strategic planning and support operations at the Treasury Inspector General for Tax Administration and the U.S. Postal Service Office of Inspector General. He has been involved in multiple federal-level government reform efforts, notably the Reagan-era Grace Commission, and the Clinton-era National Performance Review.


Koskinen was a Vice President at the non-profit Council for Excellence in Government, and a Vice President at Development Alternatives, Inc. Prior to that he was Director of Administration and Finance at the non-profit Regional Environmental Center for Central and Eastern Europe in Budapest. He was a Peace Corps Volunteer in the Philippines.


He holds an undergraduate degree in photography from the Rochester Institute of Technology, and a Juris Doctorate from American University’s Washington College of Law.

Nicole Puri


Risk Management Officer

Pension Benefit Guarantee Corporation (PBGC)


Nicole Puri is the Risk Management Officer for the Pension Benefit Guaranty Corporation, a government corporation which protects the retirement incomes of nearly 40 million American workers in nearly 24,000 private-sector defined-benefit pension plans. PBGC was created by the Employee Retirement Income Security Act of 1974 to encourage the continuation and maintenance of private-sector defined benefit pension plans, provide timely and uninterrupted payment of pension benefits, and keep pension insurance premiums at a minimum. In FY16 PBGC received over $6.5 billion in premium income and paid out over $5.7 billion to or for retirees.


Nicole joined the PBGC in 2017 as part of their efforts to establish an Enterprise Risk Management (ERM) program. Her role is to lead the ERM efforts of the corporation, educate the staff, leadership, and board of directors of the corporation in risk management, and to serve as an advisor on risk.


Prior to PBGC, Nicole was part of a small team which created an enterprise risk management program for the Office of Public and Indian Housing (PIH) at HUD. As the Deputy Director of that program, Nicole led the organization through a gradual change to more strategic and risk-based decision-making using an ERM framework. PIH’s efforts to implement ERM were recognized by GAO in its recent report titled ENTERPRISE RISK MANAGEMENT: Selected Agencies' Experiences Illustrate Good Practices in Managing Risk.


Before coming to government, Nicole worked for a Big Four consulting firm focused on risk management services to the federal government. She holds a law degree from George Mason University School of Law and an undergraduate business degree from the University of Wisconsin-Madison.

Rex Booth


Deputy Chief Information Security Officer

Pension Benefit Guaranty Corporation (PBGC)


Mr. Booth joined the US Federal agency PBGC in 2015 as the Deputy CISO, helping the agency protect the retirement incomes of 40 million American workers. In his more than fifteen years of experience, he has been a developer, a consultant, a vendor, and a leader. He’s worked across industries and sectors, created numerous IT and security tools, improved countless processes, and supported lots of clients. Former employers include Mandiant, Grant Thornton, CSC, and KPMG. Mr. Booth has presented on the topic of information security to various institutions including AGA, ISACA, the DOJ and NASA. He participated in the Open Web Application Security Project (OWASP) for several years, including serving as chair of the global industry committee. Outside of work, he spends his time mountain biking, hiking, and generally being outdoors with his family.

Alexis Wales

Branch Chief, Cybersecurity Governance

Federal Network Resilience

Office of Cybersecurity and Communications

U.S. Department of Homeland Security (DHS)


Within the Office of Cybersecurity and Communications at the Department of Homeland Security, Ms. Alexis Wales supports the Federal Network Resilience Division as both the Governance and Training lead and the Deputy Chief of Cybersecurity Performance Management.  In her roles, she is charged with providing Federal civilian agencies with a better understanding of their cybersecurity risk posture and provides oversight entities (OMB, IGs, GAO, Congress) with insights into cybersecurity maturity across the Executive Branch. One of the key challenges facing government organizations is the breadth and complexity of the task they are charged with: securing their networks and achieving network resilience. The concept of network resilience expands upon the traditional definitions of “cybersecurity” by going beyond technical controls and IT operations. Ms. Wales and her team focus on the convergence of IT operations, information security, and business continuity.


From 2011-2015, Ms. Wales was the Department’s Chemical Facility Anti-Terrorism Standards (CFATS) Program’s senior program manager.  The Chemical Facility Anti-Terrorism Standards (CFATS) program is a set of federal security regulations for high-risk chemical facilities, ensuring risk-based performance standards are met through the development and implementation of Site Security Plans or Alternative Security Programs.


From 2009-2011, Ms. Wales was a program manager at the Homeland Infrastructure Threat and Risk Analysis Center (HITRAC), an all-hazards analytic resource for public and private sector partners covering the full-array of risks and challenges facing the infrastructure community. As program manager, she helped manage the Department’s advanced modeling, simulation, and analysis program at the National Infrastructure Simulation and Analysis Center (NISAC), where researchers from the Los Alamos and Sandia National Laboratories conduct analysis of the Nation’s most complex infrastructure challenges.


Prior to her time with the DHS, Ms. Wales spent several years working for the Near East South Asia Center for Strategic Studies at the National Defense University, focusing on international biosecurity challenges. 


Ms. Wales has an M.A. in Security Policy Studies from the George Washington University and a dual B.A. in History and Anthropology from Brandeis University.

Jarvis Rodgers

Information Technology Audit Director

Office of Inspector General (OIG)

U.S. Department of Health and Human Services (HHS)


Jarvis Rodgers is the Information Technology Audit Director at the Department of Health and Human Services (HHS), Office of Inspector General (OIG). Jarvis leads a team of talented IT auditors and security analysts who conduct independent IT audits and penetration tests of HHS’s 12 operating divisions and grant recipients. A key component of IT auditing includes an evaluation of internal controls and risk assessments. Jarvis has 15 years of experience conducting IT audits of large and small agencies: Department of Agriculture, Department of Interior, National Credit Union Administration and The Pension Benefit Guaranty Corporation.


Jarvis holds a bachelor’s degree in Computer Information Systems and a master’s degree in Business Administration. He is also a Certified Information Systems Auditor and a Certified Information Systems Security Professional.

Michael Howe

Risk Management and Program Identity Program Manager

National Science Foundation (NSF)


Michael Howe joined NSF in November 2004. Currently his responsibilities include coordinating fulfillment of NSF’s responsibilities for risk management and program integrity under the guidelines of OMB Circular A-123 “Management’s Responsibility for Enterprise Risk Management and Internal Control.” Additionally, Mike insures compliance in the areas of internal controls, DATA Act, Fraud Reduction and Data Analytics Act, and the Improper Payments Information Act.


After completing 30 years of service in the active Army, Army National Guard, and Army Reserves, Mike retired from the Reserves at the rank of Colonel.


Calandra Layne, PMP

Senior Manager,

Grant Thornton LLP

Calandra Layne is a Senior Manager in Grant Thornton’s Global Public Sector. She has over thirteen years of experience in Federal financial management. Calandra oversees project teams at agencies within the Federal Civilian and State & Local sectors, wherein she provides internal controls, enterprise risk management, audit readiness, improper payments, and business process improvement services. Calandra is a Project Management Professional (PMP) and holds a B.S. in Accounting from George Mason University.

Denise Lippuner


Grant Thornton

Ms. Lippuner is a Partner with Grant Thornton responsible for leading its Public Sector Risk Advisory Practice. She assists organizations predict, prepare, protect, manage and respond to risk through the development and implementation of holistic and innovative solutions.


Ms. Lippuner is a co-author of Managing Public Dollars, presented at numerous conferences as a speaker on financial and risk management, and has contributed to several research papers by the IBM Center for The Business of Government. In addition, she was the Chair of the Corporate Advisory Group for the Association of Federal Enterprise Risk Management and has been a reviewer for the Association of Government Accountants (AGA) Certificate of Excellence in Accountability Reporting (CEAR) Award Program.

Linda Miller


Grant Thornton

(Former Assistant Director, Forensic Audits and Investigative Services, GAO)

Linda Miller is a Director in Grant Thornton’s Public Sector practice. Prior to joining Grant Thornton, Ms. Miller spent 10 years as an Assistant Director with GAO’s Forensic Audits and Investigative Services team where she led work examining a variety of homeland security issues, such as transportation and border security, as well as fraud in programs across the federal government. Ms. Miller was the principle author of GAO’s recently issued Framework for Managing Fraud Risks in Federal Programs, which describes leading practices that agency managers can use to develop a strategic, risk-based approach to assessing and mitigating fraud in their programs. Ms. Miller holds a Master’s degree in Public Policy from The George Washington University and is a former Olympic athlete in the sport of rowing.

Wendy Morton-Huddleston


Grant Thornton LLP

Wendy Morton-Huddleston is a Principal in Grant Thornton’s Public Sector practice with over 18 years of experience.   As a Financial Management Advisory, Brand and Solution Leader, Wendy advises clients on business transformation, strategic planning, financial process optimization and enterprise risk management solutions.  Wendy is the Regional Vice President-Elect of the Capital Region of the Association of Government Accountants (AGA),   


Wendy is a Certified Government Financial Manager (CGFM) and Project Management Professional (PMP).  Wendy holds a B.S. in Finance - Norfolk State University, MBA in Management and M.S in Finance – University of Maryland and an Executive Leadership Certificate from Cornell University.  Wendy is a member of the American Institute of Certified Public Accountants and National Association for Female Executives (NAFE).  Wendy represented Grant Thornton at the 71st annual Tony Awards in June 2017. 



Association of Government Accountants Journal of Government Financial Management, Winter 2017.  Values Today to Thrive Tomorrow.




Bobbi-Jo Pankaj, CGFM, PMP


Global Public Sector

Grant Thornton LLP


Mrs. Pankaj is a Director in Grant Thornton Global Public Sector with over fifteen years’ experience in financial management and systems review and implementation in the public and private sector. She is a Certified Governmental Financial Manager (CGFM) and Project Management Professional (PMP). For the past eleven years she has focused on internal controls, risk management, process documentation, and training with an emphasis on OMB Circular A-123, Appendices A, B and C at organizations such as the Department of Transportation (DOT), United Stated Department of Agriculture (USDA), United States Patent and Trade Office (USPTO), National Aeronautics and Space Administration (NASA) and Department of Veterans Affairs (VA).  In addition to internal controls, Ms. Pankaj also has experience in COTS system implementations, requirements gathering, business process reengineering, process improvement strategy, and development of policies and procedures.

Cyndi Agloro, CISA

Senior Manager

Grant Thornton


Ms. Agloro leads a portfolio of DoD, Intel, and Civilian Agency IT Audit and Attestation engagements. She has extensive experience leading information technology audit readiness and financial statement audit engagements throughout the Federal Government including The Office of Personnel Management, The Joint Staff, US Navy, US Air Force, US Marine Corps, The Defense Logistics Agency, a classified intelligence agency, and US SOCOM. With over 13 years of experience providing information technology control reviews, she has partnered with her clients in identifying weaknesses/vulnerabilities in their IT environments and provided substantive recommendations to strengthen the management and oversight of their security programs.

Cancellation Policy: 

Confirmed registrations who cancel within 3 business days of the program will be subject to a $250 cancellation fee. Registrations cancelled after the program starts are subject to the full registration fee. Substitutions can be made at any time. In the event a particular training workshop is cancelled, the liability of Potomac Forum, Ltd is limited to refund of any prepaid registration fee.

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