Potomac Forum The Forum of Choice for Government & Industry Training Since 1982

The Forum of Choice for Government & Industry Training Since 1982

Employee Performance and Developing a High Performing Future-Proof Federal Workforce Training Workshop

Modernizing performance management remains one of the biggest challenges that agencies face. As a key component of the President’s Management Agenda, it is integral to understand how best to improve the performance of the Federal workforce and increase workforce engagement to achieve future mission success and enhance the customer experience while achieving workforce planning requirements in the modern, mobile workplace.

Tuesday, December 3, 2019

Morning Keynote:


Rebecca Ayers, PhD 

Performance Management Solutions
United States Office of Personnel Management (OPM)



Afternoon Keynote:


Jason Briefel
Executive Director

Senior Executives Association (SEA)




Connie Doyle
Director of Customer Experience Management, Enterprise Services

U.S. Department of Commerce 


Peter Hosutt

Deputy Director

Civilian Human Resources Agency

U.S. Department of the Army 


Treva Smith 
Federal Senior Executive 
Career and Business Etiquette Consultant 
United States Intelligence Community 


Ann Conyers
Human Resources Director

Chief Management Office

U.S. Department of Defense 


Darryl Peek

Former Director of Digital Innovation at DHS

Senior Manager Public Sector 



Erica Roberts 
Former DOL Customer Experience Director and Training Director




Mika J. Cross

Federal Workplace Expert

Tuesday, December 3, 2019

Meeting Location: 
Willard InterContinental Hotel

Willard Intercontinental Hotel
1401 Pennsylvania Avenue N.W.
Washington 20004
United States

Metro Center (Red, Orange, Blue Lines). Use the exit marked “12th & F Sts” to exit onto F St., then continue straight two blocks and cross 14th St.


The president’s management agenda provides a long-term vision for rebuilding public trust in government by tackling systemic barriers to reform, including an ineffective personnel management system and outdated technology infrastructure. The goals are threefold: deliver on agency missions, provide superior service to the public, and eliminate waste.


Experienced Human Capital Executives and Leadership Experts will share their insight and experience in developing and implementing long and short-term workforce management practices that will achieve implementing the PMA vision and develop the next generation of Federal government leaders.


This workshop will provide you with practical, easy to implement tools and resources to help your agency develop an innovative performance based employee experience and create a strategy that brings on the right talent with the right skills, empowers and engages employees, align skills and competencies with mission requirements and modernize your workplace for the digital age while understanding how best to improve performance, increase accountability and enhance mission efficacy.

The workshop will also address methods and lessons learned to help agencies improve agency Federal Employee Viewpoint Survey Scores.

What You Will Learn: 

  • Adopt promising practices that drive positive outcomes by leveraging the Federal Employee Viewpoint Survey Results into actionable steps to cultivate an inclusive, high-performing culture designed to retain top talent and maximize employee potential and performance 
  • Identify the competencies needed as a successful supervisor to maximize employee performance and engagement in the modern workplace
  • Optimize your strategy for recruiting, hiring, training and rewarding the Future Federal Workforce by bringing in the next generation of workers and retaining top talent; training (and retraining) personnel to forecast for future mission requirements, develop leaders across all levels of the organization and to enhance performance across the organization.
  • Build your toolkit for cultivating an inclusive culture of engagement and accountability designed to achieve enhanced organizational and individual performance
  • Identify best practices from other agencies who have improved their FEVS Scores and are leveraging strategies to enhance the customer experience through creation of an effective employee experience
  • Achieving Cross Agency Priority goals by leveraging shared services as a force multiplier
Why You Should Attend: 

Experienced Human Capital Executives and Leadership Experts will share their insight and experience in developing and implementing long and short-term workforce management practices that will achieve implementing the PMA vision and develop the next generation of Federal government leaders.


This workshop will provide you with practical, easy to implement tools and resources to help your agency develop an innovative workforce engagement strategy that brings on the right talent with the right skills, empowers employees, align skills and competencies with mission requirements and modernize your workplace for the digital age while understanding how best to improve performance, increase accountability and enhance mission efficacy.

The workshop will also address methods and lessons learned to help agencies  improve agency Federal Employee Viewpoint Survey Scores.

Who Should Attend: 

  • Federal supervisors and managers
  • Federal HR Executives, managers and staff
  • Anyone responsible for implementing Customer Experience and Employee Experience strategy
  • Federal employees and members of employee affinity groups
  • Communications practitioners responsible for leading change management and internal communications campaigns
  • IGs and Staff
  • Industry Partners who support the government

Instructor Presentations, Classroom Discussions, and Guest Speakers


Agenda Subject to Change

7:30 am

Registration and Continental Breakfast

8:30 am

Welcome and Introduction

Art Chantker, President, Potomac Forum

8:45 am

Modernizing a Performance Based Culture for a 21st Century Engaged Workplace


Technology is reinvigorating the transparency and accountability of the performance appraisal process by eliminating the paperwork headache that has distracted agencies from focusing on improving performance discussions and planning. Learn how OPM is helping agencies streamline and modernize the performance management process through best practices in employee engagement, performance accountability and automation.


-Rebecca Ayers, PhD, Performance Management Solutions, United States Office of Personnel Management (OPM) 

9:30 am

Morning Panel Discussion: Developing a Mission Centric Customer Focus with a Premier Employee Experience


In this session, participants will learn:

  • How to design and implement a supportive employee experience focused on driving a customer focus mission 
  • Accountability strategies for leveraging assessment tools that help workforce planning efforts, job-fit and enhanced engagement and retention
  • Understand the intersection of the customer and employee experience


Moderated by: Mika J. Cross, Federal Workplace Expert




-Connie Doyle, Director of Customer Experience Management, Enterprise Services, US. Department of Commerce


- Erica Roberts, Former DOL Customer Experience Director and Training Director and President, XisPossible 

-Darryl Peek, Former Director of Digital Innovation at DHS, Senior Manager Public Sector, Salesforce

10:30 am

Refreshment Break

10:45 am

The Power of Engagement

This session will expose participants to practical ways to identify gaps in engagement; shape the leadership experience and serve as a catalyst for increasing engagement within your organizations. You will learn:


  • Theoretical and practical areas of engagement
  • How to move from “buzzword” to action in your agency
  • The power of enhancing your leadership brand


-Treva Smith, Federal Senior Executive, Career and Business Etiquette Consultant

United States Intelligence Community

12:00 pm

Hosted Working Luncheon

1:00 pm

21st Century Skills for Public Service Leaders 

-Jason Briefel, Executive Director, Senior Executives Association (SEA)

1:45 pm

Human Capital Innovations for the Future Federal Workplace


A panel of highly regarded human capital and leadership experts will discuss their collective experience, lessons learned and highlights to help agencies:

  • Understand promising people practices needed to affect long-term change,
  • Hear next practices on how agencies are modernizing IT systems and leveraging shared services as a force multiplier;
  • Consider the critical elements for creating effective short and long-term plans that overcome challenges to a culture of performance and accountability
  • Learn about the most innovative practices in leadership career development

Moderator: Mika Cross, Federal Workplace Expert


 -Ann Conyers, Human Resources Director, Chief Management Office, U.S. Department of Defense

-Peter Hosutt, Deputy Director, Civilian Human Resources Agency, U.S. Department of the Army

2:45 pm

Refreshment Break

3:00 pm

Action Planning Toolkit for Effective Employee Engagement


As part of the President’s Management Agenda, employee engagement is a priority for positively impacting organizational performance.  You will learn about the resources available in a toolkit developed by OPM’s Employee Services and Human Resources Solutions to help agencies improve FEVS Employee Engagement Index (EEI) scores. Participants will also:

         Gain insights from FEVS survey results

         Understand how to plan and initiate action for engagement improvement

         Learn to manage change while enhancing employee experience and engagement


-Andrea Zappone, U.S. Office of Personnel Management, HR Strategy and Evaluation Solutions

4:00 pm

Future Proofing the 21st Century Federal Workforce

-          Modernizing inclusive hiring practices

-          How Agencies can move from best practices to next practices in performance management

-          Creating a culture of empowerment for engaged leaders

-Mika J. Cross, Federal Workplace Expert 

4:30 pm

Final Q&A/Final Remarks/Workshop Adjourns


Registration Information: 

  Early Bird Registration Fee Registering after November 15, 2019
Government Employees:
(Federal, State or Local Government Issued ID)
Special Reduced Rates in Support of Government Budget Reductions
Team Rate for Government: Send a government team to learn together. Register two government employees from the same office at the same time and the third person registers at $200 discount of the current government rate.

Registration Includes: Presentations, Workshop Notebook, Continental Breakfast, All Day Refreshments and Hosted Luncheon

Keynote Speaker: 

Rebecca S. Ayers, PhD

Manager, Performance Management Solutions (PMS),

U.S. Office of Personnel Management (OPM)


Rebecca S. Ayers serves as the manager for Performance Management Solutions (PMS) in the U.S. Office of Personnel Management (OPM).  PMS provides reimbursable solutions to Federal agencies to address individual and organizational performance matters necessary to properly create and sustain a healthy and effective results-oriented culture.  She is also the Program Manager for USA Performance, OPM’s automated performance management system. She has managed consulting work and performance management projects for the Departments of Defense, Homeland Security, Air Force, Health and Human Services, and numerous other independent agencies. Prior to this position she served as the Strategic Planning and Performance Manager for HR Solutions, the reimbursable divisions of OPM, and was responsible for organizational strategic and business planning and execution and performance management and evaluation. 


Rebecca has facilitated and worked with both public and nonprofit organizations to identify organizational goals, develop strategic plans, and implement performance management systems. She regularly presents at professional and academic conferences on performance management and strategic planning best practices and latest trends and research. She began her Federal career as a Presidential Management Fellow at OPM where she managed workforce and succession planning projects for other Federal agencies. 


Rebecca’s leadership in the development of USA Performance was recognized by a Government Computer News’ Rising Star award in 2014. USA Performance also won the NextGov Bold Award and People’s Choice award in 2014 for creativity and courage for driving advancement in government. Her leadership in the community and in the Federal Government was recognized by the Triangle Business Journal’s 40 under 40 Leadership award in 2015. Rebecca is currently the President-Elect for the Junior League of Raleigh.


Rebecca holds a bachelor’s degree in Foreign Affairs from the University of Virginia and a Masters of Transatlantic Studies from the University of Bath, England. She completed her Ph.D. in Public Administration at North Carolina State University where her research included public management, performance management, and strategic planning.  Her recent research examines the importance of goal alignment in Federal agency performance appraisal programs and program performance.  She is also teaching the Public Organizational Behavior class in the Masters of Public Administration program at North Carolina State University.


Rebecca is a fulltime teleworker with OPM and resides just outside of Raleigh, NC.

Guest Speakers: 

Peter C. Hosutt

Deputy Director, Civilian Human Resources Agency

Mr. Peter C. Hosutt began serving as the Deputy Director of the Civilian Human Resources Agency (CHRA) in June 2018. In this capacity, he is responsible for providing comprehensive civilian human resources services, advice, and support to Commanders, Directors, and employees at installations and activities throughout the Department of the Army and to selected DOD agencies. Mr. Hosutt manages operations in Headquarters CHRA and the CHRA regions in both CONUS and OCONUS locations.

Mr. Hosutt’s experience in the Federal service spans over 35 years with the Department of Defense. Previous assignments include the HQ CHRA Training Management Division, Northeast Region Civilian Personnel Operations Center (CPOC), APG MD, Southeast CPOC, Fort Benning GA, Europe CPOC, Seckenheim, Germany, Civilian Personnel Office, Heidelberg, Germany, Corpus Christi Army Depot, Texas, White Sands Missile Range, New Mexico, and Frankfurt Civilian Personnel Office, Germany.

Mr. Hosutt has extensive experience in the implementation of Department of Defense (DOD) initiatives such as the National Security Personnel System (NSPS) Defense and Defense Performance Management and Appraisal System (DPMAP).

Mika J. Cross

Federal Workplace Expert

Mika Cross is a widely acclaimed human capital expert, speaker, strategist and innovator specializing in interdisciplinary expertise in the areas of innovative global workplace initiatives, culture change, strategic communications, knowledge management, next generation/future workplace predictions, performance and talent management, employee engagement, employee and labor relations, diversity and inclusion. Her two decade career in public service includes assignments throughout the United States Intelligence Community and all across the Federal government. She is a veteran of the Unites States Army, having served as both an enlisted soldier and commissioned officer.


Mika is highly regarded as a thought leader for transformational workplace practices and is regularly featured as a professional speaker and teacher at numerous industry and government-wide venues.  She is a regular guest on the ABC News Channel 8, nationally broadcast TV show, Government Matters in her capacity as a Federal Workplace Expert. On behalf of the White House and the National Security Council (NSC), the Office of Management and Budget (OMB) invited Mika to contribute to the “Workforce of 2020” work group as a component of the joint-led task force to develop a new business model for vetting current and future Federal employees into positions of national security.


Mika has worked in partnership with Office of Personnel Management (OPM) on behalf of the White House Council on Women and Girls and the Federal Women’s Program, to design innovative learning programs to help strengthen competencies for Work/Life, Diversity, Inclusion and Human Resources professionals from across the government. She has led several workforce transformation initiatives resulting in winning the organizations she has worked for numerous industry awards- the most recent being USDA named on the Forbes 500 Best American Workplace rankings in March 2015.


The Senior Executives Association (SEA) asked Mika to serve as the Vice-Chair for its new Governance and Innovation, Community of Change initiative.  As a volunteer, she served as the Government Chair for the Evolving the Workforce Community of Interest (COI) as part of the American Council for Technology-Industry Advisory Panel (ACT-IAC) and in 2016 was appointed to the Executive Board for the Association of Federal Information Resource Management (AFFIRM) as the liaison to the Federal Human Resources community.


You can follow her on Twitter @Mika_Cross or find her on Linkedin for more information.

Connie Doyle

Director of Customer Experience Management, Enterprise Services

U.S. Department of Commerce 


15 + years of client solution delivery; 10+ years of consulting experience in broad-based organizational effectiveness, including organizational development and change management, business process improvement, leadership development, employee engagement and performance management. 15+years of experience in planning, leading and managing business development and marketing efforts generating over $150 million in revenue. Award winning customer service recognition and development of strategic partnerships. A proven track record as a highly effective consultant, facilitator, coalition builder and executive coach.


Specialties: Change Management, Customer Experience, Organizational Culture, Stakeholder Engagement, Strategic Partnerships, Organizational Effectiveness, Organizational Development, Leadership Development, Executive Coaching, Workforce Development, Team Building, Business Development and Marketing 

Treva Smith

Senior Executive 

National Geospatial Agency (NGA)


Ms. Smith currently serves as a Senior Executive with the National Geospatial-Intelligence Agency (NGA). Her expertise includes advisory and operational services for the workforce in the areas of, employee relations, benefits, awards and recognition, performance management, workforce flexibilities, wellness program and HR team that specifically support Agency directorates. Previously, she was the Deputy Director of the Office of Diversity Management and Equal Employment Opportunity. In this capacity, she served as a senior advisor to Agency leaders on advancing equal employment opportunity, workforce diversity and workplace inclusion initiatives.

Prior to joining NGA, Ms. Smith served as the Director, Equal Employment Opportunity Office, Surface Deployment and Distribution Command, Scott Air Force Base, with the overall responsibility to develop and successfully execute a full suite of EEO, Diversity and Inclusion imperatives across its global enterprise. Ms. Smith also has the opportunity to serve as the Deputy Chief, Policy and Operations Division, Equal Opportunity Office, Defense Intelligence Agency. During her tenure she designed and scoped requirement to provide a slate of customized diversity management consultant services and matured capability of DIA’s accessibility and reasonable accommodation program.

With over 28 years as a civil servant, Ms. Smith has contributed to cutting-edge EEO and diversity initiatives within Department of Justice, Department of Veterans Affairs and various agencies within Department of Defense. As a trained facilitator, Ms. Smith has trained extensively and continues to facilitate discussions on the strategic business imperative of diversity and inclusion from a 21st Century approach. Ms. Smith earned both her Bachelor of Arts Degree in human relations and Master of Science degree in organizational development from Trinity University, Washington DC. As on avid volunteer, Ms. Smith serves the community through various outreach efforts as a member of Junior League of Washington and Alpha Kappa Alpha Sorority, Incorporated.

Jason Briefel

Executive Director

Senior Executives Association


Jason Briefel serves as Executive Director of the Senior Executives Association.  He previously served as Legislative Director, providing lobbying and consulting services for SEA and several other associations, businesses and coalitions.


Mr. Briefel joined Shaw Bransford & Roth in 2012 to work in the firm's government affairs department, providing legislative and organizational representation to clients of the firm's government affairs practice, as well as conducting non-legal research for law firm clients as necessary. In addition, Mr. Briefel is a regular host of FEDtalk on Federal News Radio.


In 2013, Mr. Briefel's portfolio expanded to include serving as Editor of the FEDmanager and FEDagent e-report newsletters. He is the principal author for both newsletters, and collaborates closely with the Online Editor to expand the reach, content offerings, and external partnerships of the newsletters.


Prior to joining SB&R, Mr. Briefel worked in Congress for a member of the North Carolina delegation and interned with the DC-based think tank Third Way. He also served as a research assistant and project manager for the FireChasers, a collaborative research endeavor between the U.S. Forest Service and North Carolina State University.

Mr. Briefel holds a B.A. from the University of Richmond and an M.S. from North Carolina State University.

Darryl E. Peek II

Senior Manager, Strategy and Business Development 

Salesforce Public Sector North America


Darryl Peek is a Senior Manager, Strategy & Business Development of North America Public Sector at Salesforce. Darryl is a dynamic IT leader, business developer, consultant, project manager, subject matter expert and organizational change agent with extensive experience in utilizing and implementing business systems and processes to drive results in the federal government and the intelligence community. Darryl previously worked at the Dept. Of Homeland Security as a Director of Digital Innovation and Solutions responsible for acquisitions, agency-wide initiatives and shared services. He has a BS in Computer Engineering from University of Pittsburgh and a Master of Engineering from Penn State University. 

LinkedIn: https://www.linkedin.com/in/darrylepeekii/

Twitter: @depeekii


Erica M. Roberts

Training Director, Customer Experience Expert,

and Employee Engagement Strategist

Former Director of Customer Service and Customer Service  Program  

Department of Labor (DOL)

Erica Roberts brings over 15 years of executive and professional leadership experience within Federal government agencies and non-profit organizations. As a Training Director, Customer Experience Expert, and Employee Engagement Strategist, she has partnered with Federal government agencies, industry associations, and workforce professionals to design and deliver customized organizational development solutions to deliver tangible results to clients.


A seasoned executive with more than a decade of experience, Erica has worked with senior leadership teams, mid-level managers and individuals to achieve maximum performance. She has delivered measurable value by engaging employees to transform culture and practices within organizations. From 2013 to 2018, Erica served as the Director of Customer Service and Customer Service Office Program Manager for the U.S. Department of Labor (DOL). In that capacity, she led, coordinated, and monitored customer service initiatives that cut across all organizational lines at DOL, including those related to performance management, planning and evaluation, technology integration, training and change management.


Ms. Roberts is recognized for driving process improvement across government agencies. Ms. Roberts has also reengineered and designed model training programs across several Federal agencies and delivered hundreds of synchronous and asynchronous courses to benefit new executives and managers, enforcement personnel, and clerical employees. An experienced training professional, nonprofit Executive Director, and career coach, Erica tailors service offerings to align with her customers’ learning and communications styles. Previously, Ms. Roberts served as Training Director for the DOL’s Wage and Hour Division where she transformed an enforcement agency into a continuous learning organization and met the training needs of nearly 1,900 employees. Among many notable accomplishments over four years in that role, Ms. Roberts developed and facilitated the agency’s two-week New Manager Training course for transitioning first-line supervisors, reengineered the agency’s flagship Investigator courses, and developed innovative on-demand training resources for all employees. Ms. Roberts has shared her knowledge with new managers as Supervisory Development course instructor for the U.S. Office of Personnel Management (OPM).


Erica earned a Master of Business Administration and a Bachelor of Science in Management from Florida A & M University. She completed a Senior Executive Service Candidate Development Program and was approved by OPM for appointment to Senior Executive Service in 2018. Erica is a certified Project Management Professional and Certified Professional and Executive coach. Erica is also a member of the National Black MBA Association (President), African-American Federal Executive Association, and Project Management Institute.

Cancellation Policy: 

Confirmed registrations who cancel within 3 business days of the program will be subject to a $250 cancellation fee. Registrations cancelled after the program starts are subject to the full registration fee. Substitutions can be made at any time. In the event a particular training workshop is cancelled, the liability of Potomac Forum, Ltd is limited to refund of any prepaid registration fee.

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