Potomac Forum The Forum of Choice for Government & Industry Training Since 1982

The Forum of Choice for Government & Industry Training Since 1982

Employee Engagement - Improving Agency Rankings on the Best Places to Work List and Your Agency FEVS Scores Training Workshop

Creating a Culture of Engagement at Your Agency

Monday, May 9, 2016

**Online registration for this event has closed as of 3pm 5/6/2016. On-site registration will be available on Monday May 9th starting at 7:30am at the Willard Hotel. This event is located in the Willard room on the lobby level of the hotel.

 

Major Registration Fee Reduction:
Based upon Requests for a Lower Registration Fee from Government Managers, Potomac Forum has listened and reduced the registration fee by $200 (see below for New reduced registration fee).  Potomac Forum has listed and responded to your requests to permit additional students to attend this important training on employee engagement!!!

 

Keynote Speaker:

Chelsa Gurkin
Assistant Director, Strategic Issues,
Government Accountability Office
(Co-Author - GAO Report to Congress FEDERAL WORKFORCE Preliminary Observations on Strengthening Employee Engagement During Challenging Times GAO-15-529T:  Released: Apr 16, 2015)

 

Guest Speakers:

Rebecca Ayers,

Manager for Performance Management Solutions (PMS),

U.S. Office of Personnel Management (OPM)

 

Jeffrey Neal,

Senior Vice President,

ICF International

(former Chief Human Capital Officer, Department of Homeland Security)

 

David Dye,

Director of Federal Human Capital Services,

Deloitte

 

Jason Briefel

Interim President,

Senior Executive Association

 

Mika J. Cross,

Federal Workplace Expert

 

Michael Lawyer
Special Assistant to the Chief Human Capital Officer,

Department of Housing and Urban Development

 

Sydney T. Rose

Chief Human Capital Officer and Director
Human Resources Center
Office of the Assistant Secretary for Administration and Management
U.S. Department of Labor

 

Sondra Kahawaii

Manager
Partnership for Public Service
(Insight from the latest Best Places to Work report by the Partnership for Public Service & OPM)

 

J.Peter Leeds, Ph. D.,

Research Psychologist,

U.S. Merit Systems Protection Board

 

Additional Speakers Awaiting Confirmation

 

 

Monday, May 9, 2016

Meeting Location: 
Willard InterContinental Hotel

Willard Intercontinental Hotel
1401 Pennsylvania Avenue N.W.
Washington 20004
United States

Metro Center (Red, Orange, Blue Lines). Use the exit marked “12th & F Sts” to exit onto F St., then continue straight two blocks and cross 14th St.

Overview: 

The White House set a goal of raising the government wide engagement score to 67% by the 2016 Federal Employee Viewpoint Survey.  This workshop is designed to help Federal leaders understand how to effectively cultivate a culture of engagement that connects each employee to the mission of their organization through engagement and excellence in order to lead to higher organizational performance, employee empowerment and an effective performance based culture.

 

Presentations, panel discussions and interactive exercises will help supervisors, managers and practitioners understand how to utilize best practices in workforce engagement to achieve greater outcomes for the public and ensure their Federal employees are working in productive environments. 

 

What You Will Learn: 

  • How to operationalize the Government Accountability Office (GAO) and U.S. Office of Personnel Management (OPM) drivers of engagement on a tactical level;
  • Performance conversations and tactics for creating a flexible, modern, performance based culture;
  • Proven communications strategies from Federal Agencies who will help you understand what’s needed to implement effective internal campaigns and implement ongoing performance conversations on an individual basis to drive cultural transformation at all levels of the organization.

 

 

Why You Should Attend: 

  • Learn proven strategies from Federal Agencies who have improved their FEVS scores year after year;
  • Understand how to interpret your FEVS scores in order to design effective action plans that enable you to measure engagement throughout the year and how to build a performance based culture;
  • Build your toolkit for creating a customized employee engagement strategy in your own organizations that will sustain and improve your FEVS scores year after year.
Who Should Attend: 

  • Federal supervisors and managers who care about fostering engaged teams at the local level
  • Federal HR practitioners; Chief Learning Officers, and anyone responsible for employee engagement and FEVS survey action planning;
  • Communications practitioners responsible for leading internal communications campaigns.

 

Format: 

Instructor and Panel Presentations, Classroom Discussions, and Guest Speakers

Agenda: 

 

7:30 AM

Registration and Continental Breakfast

8:30

Welcome
Art Chantker, President, Potomac Forum

8:45

Lessons Learned from the Best Places to Work Rankings  

  • Hear from experts at the Partnership for Public Service to understand how the Best Places to Work rankings were designed
  • Understand how to use the rankings as a mechanism to serve as a roadmap for organizational improvement
  • Leverage year-to-year data to identify what strategies are working well and what early warning signs may signal a need for improvement. 
 
Sondra Kahawaii, Manager, Partnership for Public Service

(Insight from the latest Best Places to Work report by the Partnership for Public Service & OPM)

9:15

Keynote Presentation- Understanding the Drivers of Engagement (GAO)

  • Differentiate between the six drivers of employee engagement, as recognized by U.S. Office Personnal Management (OPM) and Government Accountability Office (GAO)
  • Understand how agencies can build on these dimensions to become more successful
  • Discuss how best to use FEVS results to shape future engagement action planning

 

Chelsa Gurkin, Assistant Director, Strategic Issues, Government Accountability Office (GAO)

10:15

Attendee Engagement

Mika J. Cross, Federal Workplace Expert

10:30

Refreshment Break

10:45

Building a Performance Based Culture- OPM Performance Management Solutions

  • How to design and implement ongoing performance conversations
  • Strategies for engaging a modern, mobile workforce
  • Impact of effort, performance and rewards


Rebecca Ayers, Manager for Performance Management Solutions (PMS), U.S. Office of Personnel Management (OPM)

12:00 PM

Hosted Luncheon 

(Students will be presented with a discussion topic during lunch and a designated volunteer leader will report out after lunch)

1:00 Student Volunteer  Leader Report Out from Luncheon Discussion Topic
1:15

Panel: Creating the Model Federal Workplace: Housing and Urban Development (HUD), U.S. Department of Labor (DOL), and ICF International

  • Learn the lessons and best practices implemented from Agencies who have significantly increased their scores on the FEVS
  • Hear how effective partnerships among labor and special interest/affinity groups helped effect positive results

 

Understand how ongoing data and reporting, effective communication strategies and leadership accountability helps move the needle

 

Jeffrey Neal, Senior Vice President, ICF International

(former Chief Human Capital Officer, Department of Homeland Security)

 

Mika J. Cross, Federal Workplace Expert

 

Michael Lawyer, Special Assistant to the Chief Human Capital Officer,

Department of Housing and Urban Development

 

Sydney T. Rose, Chief Human Capital Officer and Director, Human Resources Center, Office of the Assistant Secretary for Administration and Management, U.S. Department of Labor

2:30

Refreshment Break

2:45

Presentation - Becoming Irresistible. A New Model for Employee Engagement:

  • Learn how increased engagement leads to heightened agency performance
  • Understand how agencies can establish employee engagement as part of the fabric of their agency culture
  • Connect success with how agency stakeholders across the organization should partner with HR to lead engagement issues


David Dye, Director of Federal Human Capital Services, Deloitte

3:30

Presentation - Increasing employee engagement through job characteristics and rewards

  • Merit Systems Protection Board Case Study on Improving Agency FEVS scores
  • Lesson Learned
  • Receiving Top Management Support

J.Peter Leeds, Ph. D., Research Psychologist, U.S. Merit Systems Protection Board

4:15

Effective Labor Partnerships and Future Leadership Strategies

  • Learn about the White House focus on accountability for Senior Executives to lead and drive employee engagement
  • Hear updates on the working group formed by the Federal Labor Management Council and the Chief Human Capital Officers Council

Understand future predictions for engagement efforts across the Senior Executive Service

 

Jason Briefel, President of the Senior Executive Association

5:00

 

 

Final Q&A

5:00

Workshop Adjourns

Agenda Subject to Change

Registration Information: 

Major $200 Additional Fee Reduction – Based upon Government Requests
(Due to the Importance of This Engagement Workshop and the Requests of Government Managers (with limited budgets) to Send Numerous Employees to this Important Event – Potomac Forum has Initiated a Price Reduction to Respond to Government Requests)

 

Government Employees: (Federal, State or Local Government Issued ID) 
 

Special Major Reduction in Registration Fee (Requested by the Government and Responded by Potomac Forum) 

Just Announced: 
New Reduced Early Bird Registration Fee: Now $695 until 4/23/2016

New Reduced Registration Fee: $795 after 4/23/2016

(Previous rates were $895 and $995 respectively)

 

Team “Learn Together” Rate:

2nd  person (and all other subsequent group members) from same office receives an additional $100 reduction off their registration. New Team Rate based upon major price reduction.

 

Industry Employees: (Federal, State or Local Government Issued ID) 

Special Major Reduction in Registration Fee (Requested by the Government) 
New Reduced Early Bird Registration Fee: Now $795 until 4/23/2016

New Reduced Registration Fee: $895 after 4/23/2016

(Previous rates were $995 and $1095 respectively)

 

Students who registered at the Previous Rates will be given refunds or credits at the option of the student.  We listen to the government employee and respond)

 

Team “Learn Together” Rate:

2nd  person (and all other subsequent group members) from same office receives an additional $100 reduction off their registration. New Team Rate based upon major price reduction.

 

Keynote Speaker: 

Chelsa Gurkin

Assistant Director, Strategic Issues,
GAO
(Co-Author - GAO Report to Congress FEDERAL WORKFORCE Preliminary Observations on Strengthening Employee Engagement During Challenging Times GAO-15-529T:  Released: Apr 16, 2015)

 

Chelsa Gurkin is an Assistant Director in the Government Accountability Office’s (GAO) Strategic Issues team.  GAO is an independent, nonpartisan agency that works for Congress. Often called the "congressional watchdog," GAO investigates how the federal government spends taxpayer dollars. GAO’s Strategic Issues team supports Congressional oversight through audits and analysis of government-wide human capital management and other cross-cutting issues, major management challenges, and programs at risk for waste, fraud and abuse.

 

Chelsa has 14 years of experience at GAO designing and leading performance audit teams. In addition to employee engagement, her research addressing federal human capital issues includes evaluating the General Schedule classification system, analyzing the effectiveness of federal hiring authorities, and prioritizing human capital investments in an era of fiscal constraint.

 

Chelsa is an organizational steward, actively supporting GAO’s employee engagement, recruiting, professional development, and quality assurance programs.  She earned her MPA from the University of North Carolina-Chapel Hill.

Guest Speakers: 

Rebecca S. Ayers, PhD

Manager, Performance Management Solutions (PMS),

U.S. Office of Personnel Management (OPM)

 

Rebecca S. Ayers serves as the manager for Performance Management Solutions (PMS) in the U.S. Office of Personnel Management (OPM).  PMS provides reimbursable solutions to Federal agencies to address individual and organizational performance matters necessary to properly create and sustain a healthy and effective results-oriented culture.  She is also the Program Manager for USA Performance, OPM’s automated performance management system. She has managed consulting work and performance management projects for the Departments of Defense, Homeland Security, Air Force, Health and Human Services, and numerous other independent agencies. Prior to this position she served as the Strategic Planning and Performance Manager for HR Solutions, the reimbursable divisions of OPM, and was responsible for organizational strategic and business planning and execution and performance management and evaluation. 

 

Rebecca has facilitated and worked with both public and nonprofit organizations to identify organizational goals, develop strategic plans, and implement performance management systems. She regularly presents at professional and academic conferences on performance management and strategic planning best practices and latest trends and research. She began her Federal career as a Presidential Management Fellow at OPM where she managed workforce and succession planning projects for other Federal agencies. 

 

Rebecca’s leadership in the development of USA Performance was recognized by a Government Computer News’ Rising Star award in 2014. USA Performance also won the NextGov Bold Award and People’s Choice award in 2014 for creativity and courage for driving advancement in government. Her leadership in the community and in the Federal Government was recognized by the Triangle Business Journal’s 40 under 40 Leadership award in 2015. Rebecca is currently the President-Elect for the Junior League of Raleigh.

 

Rebecca holds a bachelor’s degree in Foreign Affairs from the University of Virginia and a Masters of Transatlantic Studies from the University of Bath, England. She completed her Ph.D. in Public Administration at North Carolina State University where her research included public management, performance management, and strategic planning.  Her recent research examines the importance of goal alignment in Federal agency performance appraisal programs and program performance.  She is also teaches the Public Organizational Behavior class in the Masters of Public Administration program at North Carolina State University.

 

Rebecca is a fulltime teleworker with OPM and resides just outside of Raleigh, NC.

Jeffrey Neal

Senior Vice President,

ICF International

(former Chief Human Capital Officer for the Department of Homeland Security  (DHS)

 

Jeffrey Neal is Senior Vice President for ICF International. Prior to ICF, Jeff was the Department of Homeland Security Chief Human Capital Officer, where he was responsible for human capital programs for 190,000 employees. He established Department-wide programs for Leader Development and making workforce sourcing decisions, and led the implementation of collective bargaining at TSA.

 

Jeff served as Director of Human Resources for the Defense Logistics Agency (DLA) from 2000 - 2009. At DLA, he dramatically improved HR services and strategy while reducing costs by more than $50 million. That and DLA’s enterprise leader development program were cited by the Partnership as models for other federal agencies. DLA HR’s Agency-wide culture assessment and change program significantly improved employee engagement.

 

Jeff is a Fellow in the National Academy of Public Administration, a Partnership for Public Service Strategic Advisor to Government Executives (SAGE), and blogs at ChiefHRO.com, where he writes about federal management and human capital issues.

David A. Dye, PhD

Director, Human Capital
Deloitte Consulting LLP
 

 

Dr. David Dye has over 30 years of leadership and management consulting in the Federal Government and commercial sectors, contributing to the improved performance of employees, work teams, and organizations. As a Director in Deloitte’s Human Capital Practice, he assists clients in developing and aligning human capital programs to achieve organizational strategy and mission. His areas of expertise span the human capital lifecycle for attracting, developing, and retaining talent. Dr. Dye is the executive sponsor for the firm’s Federal Leader Development Community of Practice, as well as for key eminence initiatives, including sponsorships with the Partnership for Public Service’s Best Places to Work in Government Rankings™, the Senior Executives Association, and The Engagement Institute™. Prior to Deloitte, Dr. Dye worked at Booz Allen Hamilton and the US Office of Personnel Management.

 

David is a Past President of the Personnel Testing Council of Metropolitan Washington (PTC-MW) and the International Personnel Assessment Council (IPAC), in which he led the development of the association’s HR certification program. He holds a Top Secret Security clearance and is an ICF-certified Executive Coach. Dr. Dye received his Ph.D. from The George Washington University in Industrial and Organizational Psychology. He is a frequent contributor to Federal news and media outlets, and has presented internationally and published book chapters and articles in various professional journals, including Public Personnel Management, Personality and Individual Differences, and International Journal of Selection and Assessment

Jason Briefel

Executive Director

Senior Executives Association

 

Jason Briefel serves as Executive Director of the Senior Executives Association.  He previously served as Legislative Director, providing lobbying and consulting services for SEA and several other associations, businesses and coalitions.

 

Mr. Briefel joined Shaw Bransford & Roth in 2012 to work in the firm's government affairs department, providing legislative and organizational representation to clients of the firm's government affairs practice, as well as conducting non-legal research for law firm clients as necessary. In addition, Mr. Briefel is a regular host of FEDtalk on Federal News Radio.

 

In 2013, Mr. Briefel's portfolio expanded to include serving as Editor of the FEDmanager and FEDagent e-report newsletters. He is the principal author for both newsletters, and collaborates closely with the Online Editor to expand the reach, content offerings, and external partnerships of the newsletters.

 

Prior to joining SB&R, Mr. Briefel worked in Congress for a member of the North Carolina delegation and interned with the DC-based think tank Third Way. He also served as a research assistant and project manager for the FireChasers, a collaborative research endeavor between the U.S. Forest Service and North Carolina State University.

Mr. Briefel holds a B.A. from the University of Richmond and an M.S. from North Carolina State University.

Mika J. Cross

Federal Workplace Expert

 

Mika J. Cross is a seasoned Workplace Transformation Strategist specializing in innovative global workplace initiatives, culture change, strategic communications, knowledge management, next generation/future workplace predictions, mobility and flexible work policy, diversity, inclusion and employee engagement.  Her 18-year career in public service includes assignments throughout the United States Intelligence Community and across the Federal government.  She is a veteran of the Unites States Army, having served as both an enlisted soldier and commissioned officer. 

 

Mika is highly regarded as a thought leader for flexible and transformational workplace practices and is regularly featured as a professional speaker at industry conferences and events. On behalf of the White House and the National Security Council (NSC), the Office of Management and Budget (OMB) invited Mika to contribute to the “Workforce of 2020” strategy session as a component of the joint-led task force to develop a new business model for vetting current and future Federal employees into positions of national security. Mika was invited to speak at the House Smart Contracting Caucus roundtable on Telework and Mobility, by Co-Chairmen Gerry Connolly and Rob Wittman.  She has also worked in partnership with Office of Personnel Management (OPM) on behalf of the White House Council on Women and Girls and the Federal Women’s Program, to design innovative learning strategies to help align Work/Life, Diversity, Inclusion and Human Resources professionals from across the government to share strategic vision and value for integrating a flexible and supportive workplace. 

 

In 2014, Mika was selected as a President’s Management Council (PMC) Interagency Fellow at OPM and worked on government-wide projects affecting culture and process change. As a component of the President’s Second Term Management Agenda sub-goal on People and Culture, she helped create an online Employee Engagement Community of Practice (eCOP) within OPM’s interactive dashboard (the Unlocking Federal Talent data tool at unlocktalent.gov).  The eCOP is targeted for Senior Executive Management to help Federal agencies collect and use data to create a more engaged workplace. She also has led several workforce transformation initiatives resulting in winning the organizations she has worked for numerous industry awards- the most recent being USDA named on the Forbes 500 Best American Workplace rankings in March 2015.

 

Mika has led the strategic communications and initiatives capability for the Defense Intelligence Agency (DIA), Federal Housing Finance Agency (FHFA) and currently does so for the Department of Labor, Veterans’ Employment and Training Service (DOL VETS.)  Mika was awarded the Fed50 “Most Inspiring Up-and-Comer” award, the Federal News Radio “Causey Award” as well as a Next Gen Gov public service award. In 2013 she was named a ‘Work-Life Rising Star’ by WorldatWork’s Alliance for Work-Life Progress.    She currently serves as Government Chair of the Human Capital Shared Interest Group (HC-SIG) for the American Council for Technology-Industry Advisory Panel (ACT-IAC) and as a Board member for WorldatWork’s Alliance for Work/life Progress (AWLP.) 

Michael Lawyer

Special Assistant to the Chief Human Capital Officer,

Department of Housing and Urban Development

 

Michael Lawyer has spent his career helping people uncover passion for their work and unlocking the potential. He currently serves as the Special Assistant to the Chief Human Capital Officer at the Department of Housing and Urban Development where he coordinates and supports Employee Engagement initiatives across the Department. In 2015 these initiatives helped HUD become the most improved mid-sized agency in the Partnership for Public Service’s Best Places to Work Index.

 

Prior to his formal work on Employee Engagement, Michael cofounded and led Under 5, HUD’s new employee affinity group. With more than 300 active members, Under 5 developed a new agency rotations program, updated the department’s approach to parental leave, and transformed the new employee experience at HUD.

 

Michael regularly speaks and trains on employee engagement, government communications, and the future of the federal workplace. He has presented at The Next Generation of Government Training Summit, OPM’s Pathway’s Day, The Training Officer’s Consortium Annual Institute, and many federal agencies and employee groups.

 

Before joining federal service as a Presidential Management Fellow, Michael worked in the nonprofit sector as a community organizer and fundraiser. He holds a J.D. from the University of St. Thomas School of Law, and a B.A. in Creativity from Bethel University. He lives in Washington DC with his wife and two sons.

Sydney T. Rose

Chief Human Capital Officer and Director
Human Resources Center
Office of the Assistant Secretary for Administration and Management
U.S. Department of Labor

 

Sydney T. Rose has over thirty-six years of Federal service, all of which have been spent in human-resources related occupations.  She has served as the Chief Human Capital Officer and Director of the Human Resources Center of the U.S. Department of Labor since February 2012.  Ms. Rose is responsible for all the Department’s human capital policies and programs including recruiting and staffing, work-life and benefits, executive resources, training and development, employee and labor-management relations, human resources information systems, and diversity and inclusion.  Since the summer of 2013, she has been a key advisor to Departmental leadership on employee engagement efforts involving a diverse workforce of over 17,000 employees.

 

Ms. Rose works closely with Secretary of Labor Thomas E. Perez to improve workforce engagement through conducting employee listening sessions and town hall discussions; expanding workplace flexibilities and developmental opportunities for all DOL employees; and collaborating on various workplace issues with managers and union officials. These efforts did not go unnoticed by the U.S. Department of Labor workforce, who responded to the annual Federal Employee Viewpoint Survey (FEVS) at much higher rates.  The results indicated significantly higher levels of workforce engagement and global satisfaction.  The Partnership for Public Service recognized the Department of Labor as the most improved Department and Large Agency for both 2014 and 2015. 

 

Ms. Rose joined the U.S. Department of Labor headquarters in January 2011 as the Deputy Human Resources Director and Chief Labor Negotiator.  She previously served eight years as the Human Resources Director for the Bureau of Labor Statistics.  From 1996 to 2003, she was the HR Director for the U.S. Patent and Trademark Office.  With over twenty years experience as a senior HR official and the highest ranking HR official at two cabinet-level agencies -- the Departments of Labor and Commerce -- Ms. Rose managed all human resources policy, programs and operations.

 

She began her Federal career in 1980 as an Investigator with the U.S. Office of Personnel Management and was recognized in 1987 as the agency’s Investigator of the Year.  While at OPM, Ms. Rose conducted and managed security clearance and EEO investigations, and investigations of Trust Fund fraud and Merit Systems violations.  She also served as liaison to the White House, U.S. Congress, U.S. Supreme Court and the Central Intelligence Agency.  Ms. Rose’s employee relations work included the successful prosecution of the first Internet threat case in the Commonwealth of Virginia.    

 

Ms. Rose has a Bachelor of Arts Degree from Mary Washington College.  She lives in Virginia and has a grown daughter who lives and works in Boston for the Commonwealth of Massachusetts.   Sydney is known for her love of horses and is a horse racing aficionado.  She experienced the thrill of a lifetime attending the Belmont Stakes in June 2015 to see American Pharoah win the first Triple Crown in 37 years.

Sondra Kahawaii

Manager

Partnership for Public Service

 

Sondra assists a broad audience of government leaders, providing agency services to help them use their Best Places to Work in the Federal Government® data to positively impact workforce satisfaction and commitment, improve recruitment and retention and drive performance. Additionally, Sondra contributes to the Partnership’s Ready to Govern program aimed at helping political appointees prepare to effectively lead their agencies. Sondra graduated summa cum laude with a B.A. in Political Science from Brigham Young University-Hawaii and later went on to earn a Master’s degree in Public Administration with an emphasis in Nonprofit Organization and Management from the Marriott School of Management. She completed her Juris Doctorate from the J. Reuben Clark School of Law in 2013.

J. Peter Leeds, Ph.D.

Research Psychologist

U.S. Merit Systems Protection Board

Office of Policy and Evaluation

 

J. Peter Leeds is a senior research psychologist with the U.S. Merit Systems Protection Board where he conducts studies of the federal workforce with a focus on measuring employee behavior. He also teaches personnel psychology and advanced statistics courses at the Universality of Baltimore.

Cancellation Policy: 

Confirmed registrations who cancel within 2 business days of the program will be subject to a $250 cancellation fee. Registrations cancelled after the program starts are subject to the full registration fee. Substitutions can be made at any time. In the event a particular training workshop is cancelled, the liability of Potomac Forum, Ltd is limited to refund of any prepaid registration fee.

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