Potomac Forum The Forum of Choice for Government & Industry Training Since 1982

The Forum of Choice for Government & Industry Training Since 1982

Continuity of Operations (COOP) and Emergency Planning in the Government Environment Training Workshop XV

Preparing Your Agency for a Disaster or Emergency

Tuesday, July 29, 2014 - Wednesday, July 30, 2014


**Online registration for this workshop is closed as of 2:00pm on July 28th. Onsite registration will be available as space permits at the Willard Hotel starting at 7:30am on Tuesday July 29th. Please send any questions to info@potomacforum.org.**


Keynote Speaker:


Damon Penn

Associate Administrator

National Continuity Programs



Guest Speakers:


Kenneth Brisco
Deputy Director of Business Continuity and Emergency Preparedness Branch
Department of Homeland Security


Dean Gallup,

Lead COOP Associate,

Booz Allen Hamilton
CoAuthors of Information Systems Contingency Planning Guidance
NIST Special Publication 800-34 Rev. 1
Contingency Planning Guide for Federal Information Systems


Kelley Dempsey, CISSP,

Computer Security Division




Catastrophic response, challenges, and immediate lessons learned


This July 2014 Continuity Training Workshop is the 15th Presentation of this very informative program consistently rated as "Excellent" by previous attendees - the Previous 14 times. (Material is Updated to Include the Latest Guidance from NIST, DHS and Administration Initiatives)


We are so confident in the quality of this COOP Workshop, that we offer a guarantee you will be pleased with the quality of the instruction and information presented to help your agency.  If not satisfied, we will give you a 100% refund of your registration fee.


In this time of government budget reductions, justifying each training event becomes more and more challenging. This Continuity Workshop has been presented 14 previous times and each time has been evaluated as "Excellent" by both government and industry attendees alike. The benefits gained from attending this Workshop will provide a significant return on time and dollar investment. The information presented, templates, lessons learned and presentations by our experienced instructors who know Continuity Planning both in the Commercial and Government sector will save your organization significant resource expenditures in both time and effort to help your agency improve and implement a more effective and compliant Continuity Program.


The recent government challenges with weather related closures, electrical outages, fires, and natural disasters reinforce the importance of having an executable Continuity Program.  Executives and managers who support COOP within their organization will be commended for their foresight. Those who do not support COOP will be evaluated appropriately when an emergency condition requires COOP Activation.


Can your agency afford to not have a practical, implementable and compliant Continuity Program regardless of its size?


Latest Information from DHS Lessons Learned from
Government COOP Exercises that include CAPSTONE and EAGLE HORIZON


Tuesday, July 29, 2014 - Wednesday, July 30, 2014

Meeting Location: 
Willard InterContinental Hotel

Willard Intercontinental Hotel
1401 Pennsylvania Avenue N.W.
Washington 20004
United States

Metro Center (Red, Orange, Blue Lines). Use the exit marked “12th & F Sts” to exit onto F St., then continue straight two blocks and cross 14th St.


Industry and Government Leaders Present Practical Solutions to Government Continuity of Operations Requirements.


Hear from industry experts and government managers leading Business Continuity Planning and Continuity of Operations Development. This Instructor Team presents practical, real-life solutions required to establish or improve a Continuity Program within your Federal, State, Local, Tribal, or Private Sector organization. The key to success in moving your COOP program forward is gaining the foothold within your organization’s culture and business processes. You will hear from Federal Agency Leadership about their development of a COOP Program that has been recognized by DHS as best practice. Learn about impacts of current events that drive Telework, Resilience, Reconstitution and other key response and recovery strategies.


Learn about the New COOP Requirements and what they mean for your organization. The Federal Government’s continuity requirements are currently being updated and this workshop will address the new developments and how it will impact your organization.  

The main focus of this year’s Federal Government CAPTONE and Eagle Horizon Exercise was executable COOP planning, Devolution of Operations and Reconstitution in support to Mission Essential Functions. This workshop will address all aspects of lessons learned and the direction forward that include best practices for coordinating devolution and reconstitution efforts within your Continuity Program. If your organization is in the grips of planning for devolution or in the heat of understanding and implementing a practical reconstitution strategy, this workshop is for you.


Learn how to Justify COOP Programs to Senior Management and Build Cooperation and Consensus at the “Front Line” levels. Instructors will simply and clearly answer the “what’s in it for me” question from the leadership level through, and right down to the individual implementers' level. This technique, though simple and easily tailored, is often the key to gain leadership’s buy-in and individual understanding of the complexities involving the many facets of COOP.  You will see a simple concept that will allow you to capture, catalog, measure and report on existing Continuity Implementations that already exist within your organization. 


Consider this Workshop

  • If you have a COOP Program that is just taking off
  • If you have an established COOP Program and want to become familiar with how the new federal guidance has changed in the as little as the last year
  • If you are new to the Federal COOP environment
  • If you are in top leadership and need to learn more about what you are “on the hook” for within COOP
  • If you have recently taken over an existing COOP Program and want to ensure that it is up to speed with the industry’s best practices

... then this is the session for you to deliver a practical and sustainable COOP Program that complies with government regulations, best practices and effective management.


What You Will Learn: 

  • Define all aspects of COOP

  • Develop an action plan for delivering your COOP Program

  • How to promote personal preparedness with each individual COOP Team Member

  • How to effectively engage Telework within your COOP Program

  • Justify COOP program and testing

  • Describe the activities involved in developing and implementing a sound COOP strategy

  • Develop a COOP Implementation plan complete with Emergency Response Strategies

  • Distinguish between Continuity of Operations and Disaster Recovery and understand how both areas are critical to contingency planning

  • Understand new Federal requirements and guidelines

  • Understand the increasing responsibilities on Human Resources, Logistics and Contract Management brought about by the Implementation of COOP planning

  • Understand COOP and IT Infrastructure support

  • Develop a COOP Testing, Training, and Exercise Plan & Program for tracking your COOP posture

  • Understand Government regulations on COOP and Business Continuity and how they pertain to your agency and why (including The Disaster Recovery Plan and the Information Systems Contingency Plan according to NIST 800-34 Ref. 1 and Federal COOP Guidelines – FCD-1/FCD-2/NCP Implementation Plan)

Why You Should Attend: 

  • Learn how the cooperation of Continuity of Operation Planning and Disaster Recovery is an essential requirement for government emergency preparedness

  • Network with your colleagues on COOP/DR capability in the Federal, State, Local Government

  • Review the development phases, tasks, and how to deploy personnel for COOP/DR implementations, testing, and exercises

  • Understand the best COOP/DR Architecture for your organization

  • Get some practical experience in COOP/DR concepts and planning through the course workshops

  • Gain insight into building resilient data centers that scale efficiently

  • Learn the importance of data integrity and how to protect it

  • Understand the reasons why some COOP/DR implementations fail

  • Apply techniques to maximize the efficiency of your IT and Systems contingency plans

Who Should Attend: 

  • Senior Leadership who own the COOP Program

  • Middle managers and staff tasked with the development and implementation of COOP

  • IT Managers and Staff tasked with Information Systems Contingency Planning according to the “NEW” NIST SP800-34 Rev. 1 Guidance

  • IGs, QA Managers and Staff

  • Program Managers responsible program operation

  • Procurement Staff responsible for COOP Contracting

  • Human Resource Managers and Supervisors responsible for Implementing COOP Telework and tracking personnel during emergencies

  • Industry managers and staff supporting the government



Lectures, classroom exercises, and government panelists


Day One

7:30 AM

Registration and Continental Breakfast


Welcome and Introductory Remarks
Art Chantker, President, Potomac Forum


COOP Introduction

Marko G. Bourne, Principal, Booz Allen Hamilton, Former Director of Policy and Program Analysis, FEMA and Founding Director of DHS National Incident Management System Integration Center
Jean Lewis, Principal (Technology Capability), Booz Allen Hamilton


Imperative for COOP in a New Operating Environment

Jean Lewis, Principal (Technology Capability), Booz Allen Hamilton


Keynote Speaker:   FEMA – National Continuity Programs

Damon Penn, Associate Administrator, National Continuity Programs, FEMA



Refreshment Break


Understanding Essential Functions

Jean Lewis, Principal (Technology Capability), Booz Allen Hamilton


Working Luncheon: Attendees will be given table topics based upon the morning training. 

12:45 PM

Alternate Site Integration:

Kenneth Brisco
Deputy Director of Business Continuity and Emergency Preparedness Branch,
Department of Homeland Security


Tracking Continuity Operations and a Pre-COOP Playbook

Joe Douglas, ABCP, Director, Continuity of Operations Practice, ICE-ITS 


Refreshment Break


Alternate Site Orientation – Alternate Site Reception

Joe Douglas, ABCP, Director, Continuity of Operations Practice, ICE-ITS 


Personal COOP Planning

Joseph Douglas, Director, COOP Tactical Programs, Unisys


Devolution Planning Best Practices

Marco Bourne, Principal, Booz, Allen Hamilton


Day One Adjourns


Day 2

7:30 AM

Registration and Continental Breakfast


Welcome and Recap
Art Chantker, President, Potomac Forum


Telework – Incorporating the Lessons Learned during Recent Emergencies How Telework Interfaces with COOP Operations

Elizabeth Voeller, Booz Allen Hamilton


Information Systems Contingency Planning Guidance

NIST Special Publication 800-34 Rev. 1 Contingency Planning Guide for Federal Information Systems


Dean Gallup,

Lead COOP Associate, Booz Allen Hamilton

Co-Author of Information Systems Contingency Planning Guidance
NIST Special Publication 800-34 Rev. 1
Contingency Planning Guide for Federal Information Systems
Kelley Dempsey, CISSP,
Computer Security Division


Refreshment Break


Your Agency and COOP Compliance

Elizabeth Voeller, Booz Allen Hamilton


Bridging the Gap to Business Continuity Management through Business Resilience


Dean Gallup, 

Lead COOP Associate, Booz Allen Hamilton

Co-Author of Information Systems Contingency Planning Guidance
NIST Special Publication 800-34 Rev. 1
Contingency Planning Guide for Federal Information Systems


Working Luncheon: Attendees will be given table topics based upon the morning training.

12:45 PM

Cyber Security Preparedness and Incident Response

Charles C. Ugalde, Director, Technology, Consulting, and Integration Services (TCIS), Unisys             


COOP/DR – Finding the Right Mix
Charles Ugalde, Director, Technology, Consulting and Integration Services, Unisys


Refreshment Break


Data Center Strategies – Remote Access Response to Emergencies
Charles Ugalde, Director, Technology, Consulting and Integration Services, Unisys


COOP Testing, Training, and Exercises
One-Stop Table Top Exercise

Elizabeth Voeller, Associate, Booz Allen Hamilton


Wrap-up and Consulting Period
Opportunity to discuss specific Agency COOP Challenges with the Instructors


Workshop Adjourns

Agenda Subject to Change

Registration Information: 

Government Employees: $1,295 (Federal, State or Local Government Issued ID) 

Reduced Registration Rate: $1195


*The Standard Government Rate is $995 for a one-day Workshop.  This is a special rate for two-day Workshop.


Government Team Discount Rate: Send a team to learn together. Register one employee and the second person from the same department registers at 50% of the current rate.

Industry and Contractors: $1,395  (Including contractors on-site and in direct support of government agencies). 
Reduced Registration Rate: $1,295



Fees include presentation materials, presentations, continental breakfast, refreshment breaks and luncheon at the Willard InterContinental Hotel (Hotel of the Presidents).

This event is NOT for industry business developers or marketing personnel - only technical and management staff are welcome from industry


Keynote Speaker: 

Damon Penn

Assistant Administrator, National Continuity Programs
Federal Emergency Management Agency (FEMA)
Department of Homeland Security


Mr. Damon Penn began serving as the Assistant Administrator of the National Continuity Programs (NCP), Federal Emergency Management Agency (FEMA), in September 2009, where he is responsible for ensuring the Executive Branch of government can function under all conditions. He is also responsible for refining continuity at all levels of government. Mr. Penn also deployed to Haiti as the Department of Homeland Security (DHS) task force leader for assistance to the survivors of the 2010 earthquake and served as FEMA’s Deputy Director of Operations for Hurricane Sandy in 2011. He joined NCP after retiring from the U.S. Army as a Colonel. His military career included senior staff positions, leadership of an advisory team in Iraq, and brigade and battalion commands.


Mr. Penn’s association with FEMA began in 2004 when he served as the Defense Coordinating Officer (DCO) for Florida. There he was part of the FEMA emergency response team, responsible for all Department of Defense (DoD) assets, providing millions of pounds of relief supplies and other forms of support to assist the Florida emergency management effort. He also served as the DCO the following year in support of Mississippi’s efforts during Hurricane Katrina.


Prior to joining NCP, Mr. Penn spent more than two years as the Director of Operations for the Joint Force Headquarters (JFHQ), National Capitol Region and the United States. While leading the JFHQ, Mr. Penn oversaw intelligence, operations, force protection/anti-terrorism, planning, operations center, training, ceremonies, and security for the largest and most influential directorate in the command. Mr. Penn worked directly with local, state, and federal partners to reinforce the DoD’s role as a supporter of the lead federal agency during a crisis. During his time at the JFHQ, Mr. Penn directed numerous national security events, including the 2009 Presidential Inauguration, two State of the Union addresses, and official visits from Queen Elizabeth and Pope Benedict XVI.


Additionally, during his 30-plus years with the U.S. Army, Mr. Penn held numerous other leadership positions, including U.S. Army Advisor to the Iraqi National Police, Commander of the Training Support Brigade in Fort Knox, KY; Armor Branch Chief at U.S. Army Human Resources Command in Alexandria, VA; Inspector General with the 4th Infantry Division in Fort Hood, TX; as well as Battalion Commander of the 1st Battalion, 67th Armor, 4th Infantry Division, also at Fort Hood, TX.


Mr. Penn has received several top honors during his distinguished career with the military; including, two Legion of Merit awards, the Bronze Star Medal, two Defense Meritorious Service Medals, five Meritorious Service Medals, four Army Commendation Medals, and the Combat Action Badge, among many other honors and awards.


Mr. Penn studied at the U.S. Navy War College, earning a Master of Arts in National Security and Strategic Studies in 2003. He also earned a Master of Science in Administration from Central Michigan University in 1993 and a Bachelor of Science degree in Criminal Justice from the University of North Carolina, Charlotte in 1981.

Guest Speakers: 

Dean Gallup, MBCP, CHEP

Disaster Recovery Professional

Advantaged Solutions, Inc.

Co-author of NIST SP800-34 Revision 1 Contingency Planning Guide for Federal Information Systems

Dean Gallup, MBCP CHEP, is a well respected Disaster Recovery Professional. He has over 35 years’ experience in in emergency management, disaster recovery and continuity planning, data center operations, governance and security risk management. His clients included the IRS, U.S. House of Representatives, SEC, FDIC, and other federal and DoD agencies, and state agencies including Virginia Tax. He is a co-author of NIST Special Publication (SP) 800-34 Revision 1, Contingency Planning Guide for Federal Information Systems, and regularly speaks on Federal contingency planning. Prior to moving to Virginia, Mr. Gallup was Chief of Technical Services at the NYS Division of Criminal Justice Services, managing a 24/7 data center and overseeing infrastructure implementation for a state-wide automated fingerprint identification system.


Mr. Gallup is chair of the DRI International Glossary for Resiliency, and volunteers with the DRI International Veterans Outreach, Healthcare and Resiliency in Education committees. He volunteers as Vice President for the Mid Atlantic Disaster Recovery Association (MADRA).  He is an Advanced Life Support EMT with Spotsylvania (Virginia) Rescue Squad, and was recently awarded the agency’s 2017 Good Role Model award, and was 2015 Member of the Year, continuing his nearly 40 commitment volunteer emergency services.

Kenneth Briscoe

Chief, Readiness Branch

Continuity Division

Department of Homeland Security


Kenny Briscoe has over 25 years of professional service; he is a Retired Military Officer with Special Operation and Combat experience, a Manager in Corporate America and is presently the Chief of the Readiness Branch for DHS. His experience is evident in his broad knowledge and expertise in Business Continuity Planning and Emergency Management/Security Operations. Mr. Briscoe was instrumental in supporting numerous large and complex operations that include, Hurricanes Isabelle, Katrina, Andrew, Fran, Marilyn St. Thomas, Floyd, Uphold Democracy Haiti, Restore Hope Somalia, Desert Shield and Desert Storm



Kenny holds a Masters in Security Management/Emergency Planning, is a DRII Certified Business Continuity Planner, is Six Sigma (Green Belt) certified and a published author. His book is titled “Disaster Management & COOP Handbook”.  Kenny has developed and implemented numerous programs and process improvement procedures within the Federal Government and National Capitol Region for the Office of the Secretary of Defense, Joint Staff, Defense Information Systems and Department of Homeland Security.

Kelley Dempsey, CISSP

Senior Information Security Specialist
Information Technology Laboratory/Computer Security Division
National Institute of Standards and Technology
Gaithersburg, Maryland



Kelley Dempsey began her career in IT in 1986 as an electronics technician repairing computer hardware before moving on to system administration and network management. While with the Department of the Navy in 1998, she began focusing on information system security and conducted a large scale DITSCAP certification and accreditation from start to finish. In 2001, Kelley joined the NIST operational Information Security team, managing the NIST information system certification and accreditation program and then joined the NIST Computer Security Division FISMA team in October 2008. Kelley has co-authored NIST SP 800-128 (Security-Focused Configuration Management), NIST SP 800-137 (Information Security Continuous Monitoring), NISTIR 8011 (Automating Ongoing Assessments), and NISTIR 8023 (Risk Management for Replication Devices), and is a major contributor to NIST SPs 800-30 Rev 1, 800-37 Rev 1, 800-53 Rev 3/Rev 4, 800-53A Rev 1/Rev 4, 800-39, 800-160, and 800-171. Kelley earned a B.S. in Management of Technical Operations, graduating cum laude in December 2003, and an M.S. in Information Security and Assurance in December 2014. Kelley also earned a CISSP certification in June 2004, a CAP certification in January 2013, and a Certified Ethical Hacker certification in November 2013. 


Marko G. Bourne

Principal, Booz Allen Hamilton
Former Director of Policy and Program Analysis, FEMA
Founding Director of DHS National Incident Management System Integration Center


Marko Bourne is the Principal at Booz Allen Hamilton leading the FEMA market team and is a member of the leadership of the Firm’s Homeland Security and Emergency Management and Response practice. He has more than 29 years of experience in emergency services.


Prior to joining BAH, Marko Bourne was the Director of Policy and Program Analysis for the Federal Emergency Management Agency from 2006 till January of 2009. He led the integration of the DHS Preparedness Directorate into FEMA and the FEMA re-organization effort to include the reorganization of National Continuity Programs, Preparedness, Training, Exercises and Planning.


In 2003 and 2004, Mr. Bourne served as founding Director of the Department of Homeland Security’s National Incident Management System Integration Center and was the Deputy Director of FEMA’s Preparedness Division. He was the Executive Officer of FEMA’s United States Fire Administration. He also was a director and Press Secretary at the Pennsylvania Emergency Management Agency.


He is a member of IAEM and NEMA and serves on the Advisory Board of the Domestic Preparedness Journal.

Charles C. Ugalde


Charles Ugalde is a seasoned security executive providing Security, Risk, and Business Advisory services for both public and private sector clients. Currently, Charles is the Chief Security Strategist for ePlus Technologies for the NYC Metro market. Prior to ePlus, he acted as interim Chief Information Security Officer for Healthix, a Healthcare Information Exchange (HIE) organization. In his role as Chief Information Security Officer, Charles was responsible for developing and implementing security policies and procedures for business resiliency as well as managing systems administrators, network services, and service providers supporting network and security operations and maintenance for all Healthix clients participating in the healthcare exchange, including hospitals, clinics, healthcare facilities, and research institutions.


Prior to that, Charles was the Director of the Unisys Global Enterprises Services (ES) Security Practice for North America, where he provided Governance, Risk, and Compliance, Cyber Security, Continuity of Operations (COOP), Disaster Recovery (DR), and Data Center transformation services for numerous City, State, and Federal Government agencies as well as many commercial enterprises.


From 2013 through 2015, Charles led security business development and security practice development activities for Unisys Corporation. In addition, he also provided risk advisory consulting services for several commercial financial institutions, such as First Niagara Financial Group (FNFG), M&T Bank, and Old National Bank (ONB).

From 2011 through 2013, Charles was the Information System Security Officer (ISSO) supporting the United States Federal Government Services Administration (GSA) where he was responsible for providing Enterprise Security Governance, Risk, and Compliance services. In addition, he was responsible for Application Development and Mobile security, Vulnerability Management, Penetration Testing and Computer Forensics as part of the overall security operations support for their Assisted Acquisition Services Business System (AASBS) program.


From 2009 through 2010, Charles was the ISSO with the Administrative Offices of the United States Courts (AOUSC) where he was responsible for providing Enterprise Security Governance, Risk, and Compliance services. In addition, he was responsible for developing and updating security policies and procedures, integrating security into system and project lifecycles, and coordinating internal and external security audits.

From 2008 through 2009, Charles worked with the Department of Defense (DoD) for the U.S. Army Logistics Innovation Agency where he was responsible for delivering an IT Contingency Plan for multiple US Army data centers as part of the overall upgrade of the U.S. Army Logistics Innovation Agency’s COOP program and national network and security infrastructure upgrades.


From 2005 through 2008, Charles worked with the Department of Health and Human Services (HHS). In his role as Deputy Engineering Manager for the HHS Information Technology Service Center (ITSC) program, Charles was responsible for managing the team of network and security engineers, platform engineers, and field services technicians supporting network and security operations and maintenance for all HHS Operating Divisions (OPDIVs) throughout the United States and its territories. Charles assisted HHS in streamlining their COOP Program to meet the new requirements of FCD-1, FCD-2 and the NCP Implementation Plan. As part of his responsibilities on the Information Assurance team, Charles was instrumental in aligning their COOP Response and Recovery Strategies with the various HHS alternate facilities and information technology platforms, where he provided COOP Program and Exercise support for several HHS OPDIVs during annual agency-wide COOP exercises.

Prior to joining Unisys, Charles managed the planning, re-design, and implementation of major data center Network Operations Center (NOC) and Security Operations Center (SOC) upgrades for the NYC Departments of Correction and Probation.  The effort involved the implementation of a multitude of Response and Recovery Strategies incorporating the major data centers, 25 detention facilities and 30 branch offices throughout the NYC metropolitan area.  During the NYC blackout of 2003, Charles executed and coordinated all data center incident response, backup and recovery operations prior to full power restoration.

Throughout his career, Charles has been instrumental in designing, building, and securing network infrastructures and data centers as well as providing Network and Security, Business Continuity and Disaster Recovery services for clients such as UBS Paine Webber, Sanofi-Aventis Pharmaceutical, Polo Ralph Lauren, BMG Music Company, G&J Publishing, Mitsui-Sumitomo Insurance, and many other notable corporations. Charles’s prior career as a structural engineer, as well as his detailed technical experience as a front line network and security design and operations engineer, combined with his business development and marketing skills has enabled him to provide unique perspective and ultimately great value to many organizations.


Charles attended the State University of New York Farmingdale and studied Mechanical Engineering. Mr. Ugalde holds multiple industry certifications in network, security, systems and storage disciplines. Charles is a regularly featured speaker at many government technical forums and is a frequent guest instructor for the Potomac Forum, a non-profit organization dedicated to providing continuing education for federal, state, and local government staffs in Security and DR/COOP program management.

Joe Douglas, ABCP

Continuity Program Manager,

US International Trade Commission


Joe Douglas is a recognized expert within continuity operations COOP and emergency planning.   Previously he was the Director of the ICE ITS Continuity of Operations Practice based in Reston, Virginia.  He has planned and executed continuity efforts for DHS, Customs and Border Protection, US Coast Guard and Department of Justice.  He is currently the Continuity Program Manager for the US International Trade Commission. 


Prior to this engagement he supported DHS with emergency relocation site planning and led the tactical continuity planning and implementation of CBP’s Continuity Program.  Joe has performed as an exercise controller in Eagle Horizon and National Level Exercises.  He developed the alternate site reception plan for US Coast Guard Commandant Staff and completed the IT Contingency Plan for DOJ’s Consolidated Asset Tracking System.  He was a trusted agent in Forward Challenge 2004 and has been instrumental in the planning, outfitting and accreditation of Sensitive Compartmented Information Facilities (SCIF) within the Continuity Community.


Joe previously served as an officer in the United States Coast Guard performing both operational and staff duties that included coordination of directorate-level Year 2000 (Y2K) contingency planning.  Mr. Douglas holds a Bachelor of Science in Computer Science from Appalachian State University.

Jean Lewis

Principal (Technology Capability)

Booz Allen Hamilton


Ms. Lewis, a Principal with Booz Allen Hamilton, has more than 25 years of professional experience applying specialized operations research to Mission Assurance, Enterprise Resiliency, and Information Technology related-problems including cyber security, risk management and analysis, network modeling and simulation, critical infrastructure protection, and decision support system planning and analysis.  She has led analytic teams in developing and applying risk-informed decision making frameworks leveraging systems-based analytics and portfolio optimization theory to improve the security, resiliency, and assurance of complex systems including the nation's critical infrastructures, supply chains, and government and commercial enterprises.  Ms Lewis currently leads Booz Allen’s Cyber Security initiatives and risk management business within Civil Agencies (e.g., OPM, GSA, Congress, NARA, USDA), and focuses on providing thought-leadership to capability building and strategic IC development initiatives; developing and maintaining intellectual capital for multiple client delivery platforms; hiring and developing staff capabilities; and overseeing project delivery on multi-million dollar contracts.  Ms Lewis holds a M.S degree in Operations Research from The George Washington University and a B.S in Industrial Engineering from Rutgers University.

Elizabeth Voeller, PMP, ABCP

Incident Response, Emergency Management, Cyber Risk Management/Security Consultant

Vice President of the Mid Atlantic Disaster Recovery Association (MADRA

Program Manager,

eGlobalTech (eGT)


Elizabeth Voeller is a Program Manager at eGlobalTech where she provides consulting support on cyber risk management, incident response, emergency management, and strategic communications to the Chief Information Security Officer (CISO) at the Department of Health and Human Services (HHS) Office of Information Security.  Prior to that, Ms. Voeller spent 8 years at Booz Allen Hamilton as a Lead Associate supporting Federal business continuity/COOP, critical infrastructure analysis, strategic planning and communications, and emergency management programs. She has facilitated national level exercises and senior leadership meetings for the Department of Homeland Security (DHS), written Congressional briefings for the Federal Emergency Management Agency (FEMA), drafted and rolled out national-level plans for DHS, and developed pandemic response tools and emergency communications curriculum for the Department of Defense (DoD) PACOM and USAFRICOM. She has a Masters degree in International Affairs from American University and an Bachelors degree in Political Science and English from Hamline University in Saint Paul, MN.  Ms. Voeller is currently the Vice President of the Mid Atlantic Disaster Recovery Association ("MADRA", a certified Project Management Professional (PMP), and a DRII-certified Associate Business Continuity Professional (ABCP).

Comments from Students: 

This workshop was well worth the price of admission!  Topics were all relevant, well organized, and substantive in content and professionally delivered. 

I have novices updating COOP plans and developing a Reconstitution and Devolution Plan.  They will benefit from the CDs (provided by Potomac Forum) I will send them to help with their taskers.  I am very critical of presentations and this was impressive and worth my time.

Director - Emergency Response and Continuity Programs
Civilian Agency 


I cannot express to you how pleased I am with the content of instruction and the caliber of the presenters.  I have a renewed commitment to make my program visible and best in class.  Thank you (Potomac Forum) for giving me the tools for COOP success.
Emergency Management Officer
OIG - Government Civilian Agency   


Well Run - excellent information.  Great Presenters.  The depth of information and knowledge shown by presenters was exceptional

Thank You!  I will recommend this workshop to our leadership and will send other son my team to the next event.

Emergency Response Coordinator

Civilian Department


The workshop was very beneficial.  If I had to develop a COOP plan, I would be able to know where to start and know what to do.

Thank You! The instructors were very knowledgeable and if other courses are offered, I would love to attend.

Security Specialist

Department of Commerce Agency


The workshop was excellent.  It helped me see the picture and also offered great insight on how to move forward, gain state-holder buy-in and leverage existing resources. 
Information Systems Security Officer
DHS Agency


Very good information that can be used at any level of agency

IT Specialist (Security)

Dept of Interior


Very Knowledgeable  speakers and Up to date/current information

Government Contractor

Cancellation Policy: 

Confirmed registrations who cancel within 3 business days of the program will be subject to a $250 cancellation fee. Registrations cancelled after the program starts are subject to the full registration fee. Substitutions can be made at any time. In the event a particular training workshop is cancelled, the liability of Potomac Forum, Ltd is limited to refund of any prepaid registration fee.

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