Director of Customer Experience Management, Enterprise Services
U.S. Department of Commerce
15 + years of client solution delivery; 10+ years of consulting experience in broad-based organizational effectiveness, including organizational development and change management, business process improvement, leadership development, employee engagement and performance management. 15+years of experience in planning, leading and managing business development and marketing efforts generating over $150 million in revenue. Award winning customer service recognition and development of strategic partnerships. A proven track record as a highly effective consultant, facilitator, coalition builder and executive coach.
Specialties: Change Management, Customer Experience, Organizational Culture, Stakeholder Engagement, Strategic Partnerships, Organizational Effectiveness, Organizational Development, Leadership Development, Executive Coaching, Workforce Development, Team Building, Business Development and Marketing